Commercial Service Technician II

2220 Engineering Excellence National Account; Chicago (IL); On-site; USD 71,635,000 - 157,597,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Medical, dental, vision insurance

401(k) with company match

Training opportunities

Job summary

Engineering Excellence is seeking an HVAC Technician to diagnose and repair commercial HVAC equipment, delivering quality workmanship and excellent customer service in a safety‑focused environment.

The role emphasizes troubleshooting, reading blueprints, and coordinating with dispatch, with opportunities for growth and hands‑on training across the US.

Qualifications

• Experience in the commercial HVAC industry.
• EPA 608 Refrigeration license (Universal preferred).
• Ability to read and interpret drawings, blueprints, and production diagrams.

Responsibilities

• Analyze, diagnose, and resolve customer concerns in commercial environments.
• Service commercial HVAC equipment and accessories; perform start-ups as required.
• Navigate smartphone and company systems; proper use of IVR and dispatch check-ins.

Skills

Troubleshooting

Customer service

Communication

Safety awareness

Education

EPA 608 License

High School Diploma/GED

Tools

HVAC tools

Job description

Welcome! Build your career while working on commercial HVAC equipment alongside an experienced team of industry professionals. In this role, you\'ll diagnose and repair equipment issues, deliver quality workmanship, and provide exceptional customer service. Success requires strong troubleshooting abilities, clear communication, and a commitment to safety and integrity. This role is perfect for technicians looking to expand their skills, gain hands‑on experience, and grow their HVAC career with a supportive team.

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: Competitive Pay: $25 to $55.00 per hour (based on experience) Paid Time Off and Company Holiday Pay because work life balance matters Medical, Dental, and Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance and disability insurance options Supplemental benefit programs World Class Training opportunities through our Experts University A team that values safety, quality workmanship, and supporting one another

Key Responsibilities:

• Responsible for analyzing, diagnosing, and resolving customer concerns in commercial environments.
• Perform service on commercial heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Perform start-ups on equipment as required.
• Ability to navigate and use smart phone to support business systems.
• Proper use of all IVR systems and proper check in with EE dispatchers.
• Responsible for delivery and removal of equipment needed to complete service work.
• Responsible for providing excellent service to commercial customers and sustaining high levels of customer satisfaction.
• Handle customer concerns, questions or problems in an effective manner.
• Prepare material requisition forms to ensure proper truck stock levels.
• Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Requirements:

• Experience in the commercial HVAC industry
• EPA 608 Refrigeration license, Universal preferred.
• Proven mechanical aptitude and experience in the commercial HVAC field.
• Able to operate all necessary tools and equipment to perform various projects.
• Adept at servicing commercial heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to read and interpret drawings, blueprints, and production diagrams.
• The ability to work overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

Minimum Requirements:

• Minimum Experience: 2+ years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.

Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail]

Company Home Hello, Future Team Members! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Our History Is Not Only About Our Past, But Our Future Founded in 1979, Engineering Excellence was built on a mission to deliver exceptional HVAC-R solutions and unmatched customer service to commercial clients across the United States. Over 40 years later, that mission remains at the heart of everything we do. We are proud to foster lasting partnerships with both national and local customers, as well as our trusted service providers. Today, we support over 16,000 sites across North America, offering a comprehensive range of services including Preventive Maintenance, Emergency HVAC Services, Unit Replacements, and more. As our customers grow, so do we. With continued consolidations Engineering Excellence expands our service areas and service offerings across the US. Each local office provides their expertise to our national customers and focuses on their local communities.