Commercial Service Manager / Dispatcher

Boulevard Tire Center; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Boulevard Tire Center in Fort Myers, FL is seeking a top-notch Service Manager / Dispatcher to lead our service calls and drive customer satisfaction in a fast-paced shop. You will coordinate work orders, manage dispatches, and work with technicians to ensure timely delivery of tires and services.

The ideal candidate has at least 1 year of management experience, a valid Florida driver's license, and a reliability to pass background checks and a pre-employment drug screen.

Qualifications

• Minimum 1 year of management experience.
• Possess valid Florida driver's license or ability to obtain one.
• Must pass a background check and pre-employment drug screen.

Responsibilities

• Handle service calls and log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order on all merchandise for service calls or deliveries, ensuring merchandise pulled from the warehouse and a work order is created.
• Ability and flexibility to perform other duties as assigned by Manager.
• Ability and flexibility to work on Saturdays.

Skills

Service management

Dispatching

Customer service

Phone sales

Logistics

Job description

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager / Dispatcher in our FT Myers, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment.

Essential Functions

• Handle service calls and properly log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created.

Other Duties

• Ability and flexibility to perform other duties as assigned by Manager.
• Ability and flexibility to work on Saturdays.

Knowledge, Skills And Abilties

• Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems.
• Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
• Strong service sales, and customer service skills.

Job Requirements

• Minimum 1 year of management experience
• Possess valid Florida driver's license or ability to obtain a Florida driver's license
• Must pass a background check and pre-employment drug screen

We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. "We love homegrown talent!"

EOE/DFW