Commercial Service Manager / Dispatcher

Earl W. Colvard, Inc.; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

401k

Job summary

Boulevard Tire Center is seeking a Service Manager for its West Palm Beach, FL location. Lead service calls and drive customer service in a fast-paced tire service environment, with access to a full line of commercial and consumer tires and related services.

The ideal candidate will have at least 1 year of management experience, strong service sales skills, and the ability to oversee log sheets, dispatch, and work orders while ensuring customer satisfaction and efficient operations.

Qualifications

• Minimum 1 year of management experience.
• Valid Florida driver's license or ability to obtain one.
• Ability to pass a background check and pre-employment drug screen.
• Ability to work Saturdays.

Responsibilities

• Handle service calls and log them on the dispatch sheet.
• Handle phone sales and assist walk-in customers.
• Create a work order for service calls or deliveries, ensuring merchandise pulled and a work order created.

Skills

Pneumatic tools

Vehicle systems diagnosis

Brake repair

Suspension repair

CV axles

Tire balancing

Oil changes

Belts and hoses

Starters and alternators

Sales and customer service

Tools

Diagnostics tools

Job description

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our West Palm Beach, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment.

ESSENTIAL FUNCTIONS

• Handle service calls and properly log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created.

OTHER DUTIES

• Ability and flexibility to perform other duties as assigned by Manager.
• Ability and flexibility to work on Saturdays.

KNOWLEDGE, SKILLS AND ABILTIES

• Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems.
• Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
• Strong service sales, and customer service skills.

JOB REQUIREMENTS

• Minimum 1 year of management experience
• Possess valid Florida driver's license or ability to obtain a Florida driver's license
• Must pass a background check and pre-employment drug screen

• We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement.

"We love homegrown talent!"

EOE/DFW