Commercial Service Manager

Earl W. Colvard, Inc.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Boulevard Tire Center in Orlando, FL is seeking a top-notch Service Manager to lead service operations and drive customer satisfaction. The role emphasizes handling service calls, managing dispatch, and ensuring efficient work orders for a fast-paced tire service environment.

The ideal candidate will possess at least 1 year of management experience, be able to work Saturdays, and demonstrate strong service sales and technical knowledge in brakes, suspensions, and related systems.

Qualifications

• Knowledge of pneumatic tools, equipment and methods used in tire service.
• Experience diagnosing and repairing vehicle systems.
• Strong service sales and customer service skills.

Responsibilities

• Handle service calls and log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create work orders for service calls or deliveries and track merchandise pulled from the warehouse.

Skills

Pneumatic tools knowledge

Brake repair

Customer service

Tools

Diagnostics equipment

Job description

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Orlando FL location This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment.

ESSENTIAL FUNCTIONS

• Handle service calls and properly log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created.

OTHER DUTIES

• Ability and flexibility to perform other duties as assigned by Manager.
• Ability and flexibility to work on Saturdays.

KNOWLEDGE, SKILLS AND ABILTIES

• Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems.
• Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
• Strong service sales, and customer service skills.

JOB REQUIREMENTS

• Minimum 1 year of management experience
• Possess valid Florida driver's license or ability to obtain a Florida driver's license
• Must pass a background check and pre-employment drug screen

We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. "We love homegrown talent!" Please apply directly to this website

EOE/DFW