Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Services; EE. UU.; A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Mobilitas, created by CSAA Insurance Group, is hiring experienced commercial auto claims adjusters for a remote role. Most claims are aligned with the Pacific Time Zone, with about 85% originating from that region. The schedule spans 7 days a week within Pacific Time hours, with weekend and weekday time-off patterns stated.

Training begins soon and will be conducted virtually. We seek candidates with 1–2+ years of auto or commercial adjusting and a high school diploma or GED, plus an Adjuster

Formación

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsabilidades

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties.
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Conocimientos

Customer service

Auto/Commercial adjusting

Licensing

Educación

High School Diploma/GED

Adjuster license

Descripción del empleo

Job Title

Commercial Senior Auto Claims Adjuster- Remote

Requisition Number

R8094 Commercial Senior Auto Claims Adjuster- Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}

Job Information

We're Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today's evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We're looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region.

Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

Your Work

Manage a large inventory of claims ranging from minor to moderate complexity.

Answer inbound calls, open claims, acquire loss details from all involved parties and

Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.

Explain policy, coverage, and appropriate course of action.

Arrange and pay repair, rental, towing, total losses and negotiate storage.

Document claim files, send correspondence, and communicate with all parties involved.

Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Work Schedule

The expected schedule for this role is the ability to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT).

Training Schedule

Paid virtual training starts on January 11. 2027, and consists of a combination of classroom and on-the-job training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Required Experience, Education and Skills

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you?

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.