Commercial Auto Claims Adjuster - Remote

CSAA Insurance Services; EE. UU.; A distancia; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Auto Claims Adjuster - Remote in the United States. You will handle routine non-complex to moderately sophisticated non-injury commercial and specialty auto claims, opening, investigating, evaluating, and settling with regulatory compliance.

Responsibilities include contacting insureds, investigating coverage, negotiating settlements, coordinating towing or rental vehicles, and ensuring SLA adherence.

Formación

• High School Diploma/GED or 1 year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills.

Responsabilidades

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advises customers of available benefits, coverages, and liability outcomes.
• Coordinates and leads all aspects of the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.

Conocimientos

Customer service

Adjuster license

Basic math

Computer skills

Educación

High School Diploma/GED

Descripción del empleo

Job Title

Commercial Auto Claims Adjuster - Remote

Requisition Number

R8093 Commercial Auto Claims Adjuster - Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home TeleWorker {+ 21 more}

Job Information

We're Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today's evolving transportation landscape, helping our partners handle risk, move quickly and deliver exceptional experiences. We're looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminologia de aseguranza en inglés y español.

We are actively hiring for a Commercial Auto Claims Adjuster - Remote

Your Role:

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

Your Work:

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advises customers of available benefits, coverages, and liability outcomes.
• Coordinates and leads all aspects of the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.
• Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
• Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
• Supports other areas of claims as needed.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Work Schedule:

The expected schedule for this role is the flexibility to work any shift 7 days a week, 7:00 A.M. to 7:00 P.M. Pacific Time (PT). Schedule requirements may change to support business and operational needs.

Virtual, on-camera training:

Our paid training program is scheduled to begin on Monday, January 11th, 2027.

Training schedule: Monday-Friday from 8:00 A.M. to 5:00 P.M. Pacific Time.

Required Experience, Education and Skills:

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skil