Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group; Montpelier (VT); Remote; USD 57,000 - 76,000; Full time

Benefits offered by this job

Remote-first culture

Paid virtual training

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking experienced commercial auto claims adjusters for a remote role aligned with the Pacific Time Zone. The role handles auto and property damage claims for commercial rideshare and gig-economy clients.

Candidates should have 2+ years of relevant experience, hold an Adjuster license or obtain one within 90 days, and demonstrate empathy, adaptability, and strong time management. Training is paid and remote-ready.

Qualifications

• High School Diploma/GED or 2+ years of customer service in a virtual environment.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for applicable states or obtain within 90 days of hire.

Responsibilities

• Manage a large inventory of claims from minor to moderate complexity.
• Open claims, gather loss details, investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and GIG economy.
• Explain policy coverage and recommended actions.
• Arrange and pay for repairs, rental, towing, and storage; negotiate settlements.
• Document files, send correspondence, and communicate with involved parties.
• Review claims using a diary system to ensure state compliance and SOPs.

Skills

Empathy

Adaptability

Time management

Organization

Bilingual

Interpersonal skills

Education

High School Diploma/GED

Auto/Commercial adjusting experience

Job description

External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click "Find Jobs" link under CareerThank you for considering opportunities with us!

Job Title

Commercial Senior Auto Claims Adjuster- Remote

Requisition Number

R8027 Commercial Senior Auto Claims Adjuster- Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}

Job Information

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region.

Your Work

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties and Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Work Schedule

The expected schedule for this role is the ability to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT).

Training Schedule

Paid virtual training starts on November 30th, 2026, and consists of a combination of classroom and on-the-job training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Required Experience, Education and Skills

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.1-2+ years of auto or commercial adjusting/liability experience required.Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you?

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive .

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth

We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas is an equal opportunity employer.

The national average hourly rate for this position is $27.55-$30.61. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $27.55-$36.81. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.Colorado Specific Job Range :$57,285.00 - $70,000.00

This job posting will be unposted on Fri, 30 Oct 2026.