Commercial Salvage Associate - Remote

AAA - CSAA Insurance Group; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading commercial insurance company is seeking a Commercial Salvage Associate to handle vehicle titling issues remotely. The role involves customer communication, investigation, and compliance with state regulations. Ideal candidates possess strong analytical, communication, and organizational skills, with a commitment to a mission focused on innovative insurance solutions.

Benefits

Performance bonus

401(k) with company match

Flexible working options

Qualifications

• Ability to communicate effectively over the telephone using active listening skills.
• Moderate math and computer skills with technical aptitude.
• Bilingual a plus!

Responsibilities

• Investigate, evaluate, and settle vehicle titling issues.
• Communicate with customers via call, chat, and email.
• Maintain logs, inventories, and databases.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

BS/BA or equivalent combination of education and experience

Job description

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Commercial Salvage Associate - Remote

Requisition Number

R7249 Commercial Salvage Associate - Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Salvage Specialist!

Your Role:

You will investigate, evaluate and settles low- to moderate-complexity vehicle titling issues.

Your work:

• Communicates with customers in writing, by telephone and by electronic means (e.g., e-mail).
• Maintains logs, records, inventories, calendars, and databases to manage assigned inventories.
• Investigates, evaluates, negotiates, and settles low- to moderate-complexity vehicle titling issues and low-complexity property (i.e., homeowners, vehicle) salvage claims.
• Learns to perform quality control and compliance review and implement for assigned work.
• With a mentor, assists and coordinates projects for the department including preparing data/file reviews, manual updates, meeting arrangements and minute-taking.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve complex issues (i.e., sale and title issues, including multi-state titles).
• Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.
• Complies with all Department of Insurance regulations (in multiple states) and statutory requirements: correspondence; forms; timeframes.
• Assists in catastrophes.
• May take auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.
• Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division, and enterprise.

Required Experience, Education and Skills:

• Ability to communicate effectively over the telephone using active listening skills.
• Analytical, problem-solving, prioritization and organizational skills.
• Moderate math and computer skills with technical aptitude to utilize a variety of software applications.
• Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.
• Complies with all Department of Insurance regulations (in multiple states) and statutory requirements: correspondence; forms; timeframes.
• Assists in catastrophes.
• Work activity may involve taking auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.
• Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division and enterprise.

What would make us excited about you?

• BS/BA or equivalent combination of education and experience
• Clerical, office or support experience and 0-2 years customer service experience.
• DMV title experience
• Bilingual a plus!
• Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).
• Ability to employ critical thinking.
• Ability to work in a flexible, changing environment.
• High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.
• Ability to learn Department of Insurance regulations and DMV regulations in multiple states.
• Ability to learn to handle low-complexity claims.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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