Commercial Salvage Associate - Remote

Mobilitas Insurance; Nevada (IA); Remote; Full time

Job summary

Mobilitas Insurance is seeking a dedicated and innovative Commercial Salvage Associate to join our remote team. This position involves investigating and resolving vehicle titling issues while ensuring compliance with insurance regulations. Ideal candidates will possess strong analytical and communication skills, and a passion for redefining the insurance landscape. Join us in our mission to innovate and create tailored solutions for the modern mobility market.

Benefits

401(k) with company match

Performance bonus

Employee resource groups

Qualifications

• Clerical office experience and customer service experience (0-2 years) preferred.
• Bilingual is a plus.
• DMV title experience is advantageous.

Responsibilities

• Investigate, evaluate, and settle vehicle titling issues.
• Communicate with customers via various channels.
• Assist in complex issue resolution under supervision.

Skills

Communication

Analytical skills

Problem-solving

Organizational skills

Technical aptitude

Education

BS/BA or equivalent combination of education and experience

Job description

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We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Salvage Specialist!

Your Role

You will investigate, evaluate and settles low- to moderate-complexity vehicle titling issues.

Your work

• Communicates with customers in writing, by telephone and by electronic means (e.g., e-mail).
• Maintains logs, records, inventories, calendars, and databases to manage assigned inventories.
• Investigates, evaluates, negotiates, and settles low- to moderate-complexity vehicle titling issues and low-complexity property (i.e., homeowners, vehicle) salvage claims.
• Learns to perform quality control and compliance review and implement for assigned work.
• With a mentor, assists and coordinates projects for the department including preparing data/file reviews, manual updates, meeting arrangements and minute-taking.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve complex issues (i.e., sale and title issues, including multi-state titles).
• Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.
• Complies with all Department of Insurance regulations (in multiple states) and statutory requirements correspondence; forms; timeframes.
• Assists in catastrophes.
• May take auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.
• Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division, and enterprise.
  
  

Required Experience, Education And Skills

• Ability to communicate effectively over the telephone using active listening skills.
• Analytical, problem-solving, prioritization and organizational skills.
• Moderate math and computer skills with technical aptitude to utilize a variety of software applications.
• Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.
• Complies with all Department of Insurance regulations (in multiple states) and statutory requirements correspondence; forms; timeframes.
• Assists in catastrophes.
• Work activity may involve taking auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.
• Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division and enterprise.
  
  

What would make us excited about you?

• BS/BA or equivalent combination of education and experience
• Clerical, office or support experience and 0-2 years customer service experience.
• DMV title experience
• Bilingual a plus!
• Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).
• Ability to employ critical thinking.
• Ability to work in a flexible, changing environment.
• High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.
• Ability to learn Department of Insurance regulations and DMV regulations in multiple states.
• Ability to learn to handle low-complexity claims.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc
  
  

Mobilitas CareersAt Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
  
  

Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions Hawaii and Alaska.

The national average hourly rate for this position is $19.56-$21.74. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $17.62-$26.04. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

This job posting will be unposted on Sat, 28 Jun 2025.

Colorado Specific Job Range

$42,840.00 - $47,600.00

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Insurance

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