Commercial Sales Representative

Furnitureland South, Inc; Jamestown (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Furnitureland South, Inc in Jamestown, North Carolina is seeking a Commercial Sales Associate to drive sales within their Contract Division. This role involves developing leads, exceptional client relationship management, and exceeding sales goals.

Successful candidates will have a high school diploma and at least three years of related experience. The position requires ongoing industry knowledge to provide excellent solutions to customers.

Qualifications

• Minimum three years of related experience in sales.
• Experience in design-related fields is preferred.
• High School Diploma or equivalent required.

Responsibilities

• Meet or exceed all established sales goals.
• Develop strong relationships with key decision makers.
• Keep up to date with new product offerings and industry trends.

Skills

Sales skills

Client relationship management

Budget analysis

Product presentation

Negotiation

Education

High School Diploma or equivalent

Associate's degree

Job description

Commercial Sales Associate will function as the sales arm of Furnitureland South’s Contract Division. The Commercial Sales Associate will seek out and develop leads and business opportunities and will work with clients who have commercial/contract needs to close sales opportunities. This person will also develop strong relationships with key decision makers by exceeding client expectations, making regular onsite visits, and being readily available to the client. Provide occasional learning opportunities to key decision makers to build brand awareness. The Commercial Sales Associate will meet or exceed all established sales goals.

Essential Functions and Responsibilities

1. Meet or exceed all established sales goals.
2. Enhance FLS’s reputation by providing expert knowledge, presenting quality products driven by solutions within a customer’s budget, accepting ownership, and exploring opportunities to add value to job accomplishments.
3. Contribute to our vision of enhancing the way our region works, learns, and lives by staying current on industry trends, offering the best solutions, and following through on our solutions.
4. Screen and qualify potential opportunities within accounts by analyzing job requirements, timelines, financial positions, and the competitive nature of each situation.
5. For each project, ask discovery questions and understand project time, budget and other constraints. After the need of the specific project is understood, identify a solution that maximizes sales volume and customer satisfaction.
6. Develop strong relationships with key decision makers by exceeding customer expectations, making regular customer visits and being readily available to the customer.
7. Provide occasional entertainment and learning opportunities to key decision makers to build brand awareness and loyalty (i.e. lunch and learns, happy hours, CEUs, etc.).
8. Keep up to date with new product offerings, industry trends, and job knowledge by reading professional publications, maintaining personal networks, and participating in professional organizations.
9. Determine each account’s fiscal year and help determine a budgetary capital plan for the upcoming year, as well as a future forecast budget plan.
10. Work with the design for drawings and specifications, assist with product and finish selections on a project-specific basis.
11. Offer customers a detailed, benefit-focused product presentation along with a detailed quote for each project, and revise quotes as needed.
12. Discuss terms and conditions with customers, obtain customer signatures, and obtain credit applications and deposits as required.
13. Follow up, negotiate, and close projects; coordinate, place orders, and track installation of the sale.
14. Keep the customer informed of billing dates and payment expectations, and follow up on collection efforts weekly.
15. Complete a final walk-through and punch list for each project, and assist with the close-out of the job.
16. Present customers with an annual customer survey and a job-specific satisfaction survey where required.
17. Assist Customers with warranty-related repairs and replacements when necessary.
18. Make each account aware of value-added opportunities outside the realm of furniture, including move management, cleaning, design, etc.; propose these services to the account when applicable.
19. Alert the Sales manager and develop an action plan immediately upon suspicion that an account is in danger of discontinuing services with FLS; Make an account visit with Sales Manager within 24 hours.
20. Follow all project management processes as identified by the Director.
21. Responsible for identifying community donations and sponsorships to be approved by the Executive Team.
22. Expected to maintain contact with all existing accounts that are assigned to AE.
23. Follow the training path for the specified position as defined by the department manager.
24. Develop annual team member objectives.
25. Create 90-day action plans each quarter.
26. Utilize sales tools developed by FLS.

Required Education and Experience

High School Diploma or equivalent with three or more years of related experience.

Preferred Education and Experience

1. Associate's degree from an accredited college or university with one year of experience.
2. 3+ years’ experience working in sales and design or related field.