Commercial Roofing Service Technician

Tecta America Corp.; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to assist in repairs and ensure customer satisfaction. This role involves inspecting equipment, managing inventory, and learning about various roofing systems. Ideal candidates will possess excellent customer service skills and a willingness to learn. This is a fantastic opportunity to grow within a supportive team environment while contributing to high-quality service delivery. If you thrive in a dynamic setting and are eager to develop your skills, this position is perfect for you.

Qualifications

• Willingness to learn diagnosis and repair of all roof systems.
• Ability to work collaboratively with fellow technicians.

Responsibilities

• Inspect trucks and manage inventory of materials and tools.
• Set up and utilize safety procedures effectively.

Skills

Customer Service Skills

Knowledge of Roofing Systems

Collaboration Skills

Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft AX

Field Service Administration Software

Job description

Description

Service Technician
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Position Identification
Non-Exempt
Reports to: The Service Technician is accountable to and derives authority from the Lead Service Technician.

Position Objective
The primary function of the Service Technician is to assist the Lead Service Technician in completing repairs according to manufacturer specifications and ensuring customer satisfaction.

Job Functions:

• Inspect trucks, maintain cleanliness, and manage inventory of materials, tools, equipment, and hardware needed for daily tasks.
• Set up and utilize safety procedures effectively.
• Learn about different roofing systems, their components, materials, and tools used for repairs.
• Use materials and tools appropriately to perform repairs.
• Assume responsibilities in the absence of the Lead Service Technician.

Knowledge, Skills & Experience (Essential)

• Excellent customer service skills.
• Working knowledge or experience with various roof system types.
• Willingness to learn diagnosis and repair of all roof systems.
• Ability to work collaboratively with fellow technicians and lead technicians.

Knowledge, Skills & Experience (Desirable)

• High School Diploma or equivalent preferred.
• Knowledge of roofing details, manufacturer specifications, and repair procedures as outlined by NRCA.
• Proficiency with Tablets and software such as Microsoft AX / Field Service Administration.

Key Competencies

• Excellent attendance
• Strong customer service skills
• Professional appearance and dress code adherence
• Effective communication skills
• Organization skills to keep truck and tools neat and organized
• Initiative and integrity
• Adaptability and willingness to learn
• Teamwork and collaboration

Occupational Health and Safety
Employees are responsible for:

• Following workplace policies for risk management
• Participating in health and safety activities
• Reporting risks, accidents, and damages
• Using personal protective equipment correctly

Working Conditions
Physical environment includes exposure to heights, noise, dangerous objects, and temperature variations.
Physical effort involves extensive standing, walking, climbing ladders, and lifting up to 60 pounds.
Travel is rare.

The above statements describe the general nature of the work and are not exhaustive. Tecta America reserves the right to modify duties and responsibilities as needed. Tecta America is an Equal Opportunity Employer.