Commercial Revenue Architect, Industry Expansion

Gong; San Francisco (CA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Parental leave

Quarterly recharge days

Work from home stipend

Job summary

Gong is seeking a Commercial Revenue Architect to partner with senior GTM leaders and transform how commercial accounts sell and forecast using Gong's AI OS. You will design tailored revenue strategies, scope and drive adoption, and quantify business outcomes across a portfolio of accounts.

Located in Gong's hub areas or remote in the US, you will influence renewal and expansion, collaborate cross-functionally, and help customers realize measurable revenue improvements while benefiting from a

Qualifications

• 1–3+ years in a client-facing, delivery, or consulting role requiring structured problem-solving and process or workflow design
• You are currently located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC)
• Strong structured problem-solving skills, with exposure to how transformation initiatives are scoped and delivered
• Track record engaging stakeholders and contributing to value/ROI conversations, with growing comfort speaking to business priorities beyond product usage

Responsibilities

• Revenue Transformation Strategy: Partner with senior GTM executives to co-design and execute tailored revenue strategies, modernizing how commercial accounts sell, forecast, and optimize their go-to-market engine through Gong’s AI OS.
• Diagnostic Scoping & Discovery: Work with revenue leaders to pinpoint what's really slowing them down, turn it into a clear plan for change and obtain executive alignment.
• Workflow Architecture & Solution Design: Analyze current-state sales workflows and engineer tailored, AI-driven operational models, aligning Gong’s conversation and deal intelligence capabilities directly to the customer’s unique revenue process.
• Adoption & Strategic Change Management: Serve as a trusted advisor to help executive adoption initiatives that drive behavior change in how customers sell, embedding Gong into daily team rhythms.
• Value Realization: Use data-driven insights to quantify measurable business outcomes for your book of accounts
• Renewal and Expansion Management: Own the renewal execution and credit consumption for a portfolio of commercial accounts
• Cross-Functional Collaboration: Partner with internal teams to remove barriers to your accounts' transformation work

Skills

Client-facing

Solution design

Stakeholder management

Problem-solving

Business acumen

Job description

Commercial Revenue Architect - Industry Expansion

Location: Austin | Chicago | New York City | Salt Lake City | San Francisco

Department: Customer Success Managers

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Commercial Revenue Architects at Gong are strategic partners to our customers, focused on transforming how they sell and run revenue through Gong's AI Operating System. You'll your consultative approach to guide operational teams to architect workflows, accelerate adoption, and realize business results across the entire revenue lifecycle — not by driving product usage, but by changing how revenue actually gets done.
Your success is measured by the business transformation outcomes you help customers achieve — improvements to how they run and sell revenue, quantifiable value realization, and revenue impact (retention and expansion).

RESPONSIBILITIES

• Revenue Transformation Strategy: Partner with senior GTM executives to co-design and execute tailored revenue strategies, modernizing how commercial accounts sell, forecast, and optimize their go-to-market engine through Gong’s AI OS.
• Diagnostic Scoping & Discovery: Work with revenue leaders to pinpoint what's really slowing them down, turn it into a clear plan for change and obtain executive alignment.
• Workflow Architecture & Solution Design: Analyze current-state sales workflows and engineer tailored, AI-driven operational models, aligning Gong’s conversation and deal intelligence capabilities directly to the customer’s unique revenue process.
• Adoption & Strategic Change Management: Serve as a trusted advisor to help executive adoption initiatives that drive behavior change in how customers sell, embedding Gong into daily team rhythms.
• Value Realization: Use data-driven insights to quantify measurable business outcomes for your book of accounts
• Renewal and Expansion Management: Own the renewal execution and credit consumption for a portfolio of commercial accounts
• Cross-Functional Collaboration: Partner with internal teams to remove barriers to your accounts' transformation work

QUALIFICATIONS

• 1–3+ years in a client-facing, delivery, or consulting role requiring structured problem-solving and process or workflow design
• You are currently located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC)
• Strong structured problem-solving skills, with exposure to how transformation initiatives are scoped and delivered
• Track record engaging stakeholders and contributing to value/ROI conversations, with growing comfort speaking to business priorities beyond product usage

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $90,000 - $110,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.