Commercial Retainer Customer Success Manager

BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD; McLean (VA); Remote; USD 86,000 - 198,000; Full time

Job summary

A leading company is seeking a Commercial Retainer Customer Success Manager to support business growth in Incident Response and Cybersecurity. This role involves managing client relationships, driving new business, and collaborating with teams to tailor solutions. Candidates should have a Bachelor's degree and 4+ years of relevant experience, with a strong emphasis on communication and sales skills.

Benefits

Health benefits

Retirement plans

Professional development opportunities

Qualifications

• 4+ years in business development, sales, or incident response.
• Experience with client presentations and account management.
• Strong communication skills and ability to work in fast-paced environments.

Responsibilities

• Respond to client inquiries and manage onboarding processes.
• Collaborate with legal and technical teams to resolve issues.
• Manage the end-to-end sales process and client relationships.

Skills

Business Development

Sales

Incident Response

Client Presentations

Account Management

Communication

Education

Bachelor’s degree

Job description

Commercial Retainer Customer Success Manager

Join to apply for the Commercial Retainer Customer Success Manager role at BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD.

Location: McLean, VA, US. Remote work options available.

The Opportunity

As a Commercial Retainer Customer Success Manager, you will support Booz Allen's Commercial segment by driving new business and supporting existing retainer clients. You will contribute to growth in Incident Response and Cybersecurity services, working with clients to tailor solutions and manage the sales cycle.

Responsibilities

• Respond to client inquiries and manage onboarding processes.
• Collaborate with legal and technical teams to resolve contractual and regulatory issues.
• Align Booz Allen's capabilities with client needs to develop cybersecurity solutions.
• Manage the end-to-end sales process and client relationships.
• Maintain accurate CRM data for forecasting and reporting.
• Identify new opportunities within existing accounts.

Qualifications

• 4+ years in business development, sales, incident response, or related fields.
• Experience with client presentations, sales processes, and account management.
• Strong communication skills and ability to work in fast-paced environments.
• Willingness to travel up to 50%.
• Bachelor’s degree required.

Additional Information

Salary range: $86,800 - $198,000 annually. Benefits include health, retirement, professional development, and more. U.S. citizenship is required due to security considerations.

Work Model & Diversity

Flexible work arrangements available. Booz Allen is committed to diversity and non-discrimination.