Commercial Reservation Sales Representative - Rental - On Site

Penske; Reading (Berks County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for the role of Commercial Reservations Sales Representative. This position offers the opportunity to engage with major organizations, ensuring timely delivery of essential services and products. You'll be part of a dedicated team that emphasizes a legendary customer experience, navigating multiple systems to meet customer needs effectively. If you thrive in a fast-paced environment and possess strong communication skills, this role is perfect for you. Join a company that values integrity and offers a supportive work culture while making a significant impact on customer satisfaction.

Qualifications

• High school diploma required, with strong customer service and communication skills.
• Ability to manage time effectively and follow sales strategies.

Responsibilities

• Handle inbound and outbound calls for customer service and reservations.
• Provide a fast and friendly reservation process for customers.

Skills

Customer Service

Time Management

Effective Communication

Problem-Solving

Sales Strategy

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Teams

Job description

Position Summary:

In the Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer-focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country.

You’ll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals, and packages delivered on time! We provide top-of-the-line equipment at the best price possible all while providing a legendary customer experience!

Primary Job Tasks:

1. Ability to navigate and use multiple computer programs at once with the ability to troubleshoot.
2. Being self-sufficient with time management. This includes clocking in and out on time.
3. Communicating effectively with daily checking of emails and being available in Microsoft Teams chat.
4. Handle inbound calls to include customer service and reservation needs.
5. Place outbound calls to rental facilities and to District and Area Rental Managers.
6. Meet call quality standards.
7. Apply coaching recommendations based on Supervisor’s feedback.

Schedule:

- Open 7 days a week – Monday through Friday 6:00 AM-10:00 PM, Saturday and Sunday 8:00 AM-4:00 PM eastern time.

- You are scheduled a 30-minute lunch/dinner break Monday through Friday and two 15-minute breaks daily.

- Hours for this opening: Tuesday-Friday 11 AM-7:30 PM, Saturday 8 AM-4 PM.

Training:

- 2 weeks and runs Monday through Friday from 9:00 AM-5:30 PM eastern time.

Qualifications:

1. High school diploma or equivalent required.
2. Possess integrity and high moral code to make ethical business decisions.
3. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast – customers don't want to wait.
4. Displays enthusiasm, great voice tone, and empathy.
5. Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles.
6. Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue.
7. Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required.
8. Regular, predictable, full attendance is an essential function of the job.
9. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25 lbs/12 kg.

- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management, and supply chain management solutions. Visit http://www.GoPenske.com to learn more.