Commercial Relationship Service Specialist Sr.

Huntington National Bank; Nashville (TN); On-site; USD 120,000 - 190,000; Full time

Job summary

Huntington National Bank in Nashville seeks a Senior Commercial Relationship Sales & Service Manager (CML RSS SR) to serve as the primary contact for a diverse commercial portfolio. You will work with Relationship Managers to deliver a best-in-class experience, applying advanced onboarding knowledge to strengthen retention and deepen sales.

The role provides leadership over service colleagues, oversees end-to-end onboarding, deposits and loans, and represents the Huntington brand in high-stakes

Qualifications

• High school diploma, GED, or equivalent; bachelor’s degree preferred.
• At least 5 years of commercial banking experience with deposits, loans, treasury management, and relationship management.

Responsibilities

• Serve as primary contact for assigned commercial customers and support Relationship Managers.
• Lead onboarding and manage complex deposit and loan accounts end-to-end.
• Provide guidance to service colleagues and partners while overseeing high-value relationships.
• Represent Huntington’s brand with professionalism and proactive problem solving.
• Attend meetings independently or with the Deal Team to align with customer strategies.
• Drive process improvements and assist in risk management initiatives.

Skills

Customer service

Communication

Relationship management

Negotiation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Summary

The Commercial Relationship Sales & Service Manager Senior (CML RSS SR) is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS SR works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS SR applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The CML RSS SR provides leadership, guidance, and day to day management over activities performed by other service colleagues or partners.

Description

Summary

The Commercial Relationship Sales & Service Manager Senior (CML RSS SR) is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS SR works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS SR applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The CML RSS SR provides leadership, guidance, and day to day management over activities performed by other service colleagues or partners.

Duties And Responsibilities

• First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO's, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned-subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REITS, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
• Represent Huntingtons Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
• Provides day to day guidance for other service colleagues and partners as well as managing the most complex customers, including those with the highest volume of accounts and complexity.
• Serves as a key resource to establish workflows in an effort to solve issues or implement new processes and providing operational and risk management support to the team within the business unit and the Commercial Segment.
• Active participation and leadership in projects and bank initiatives
• Perform other duties as assigned.

Basic Qualifications

• High school, GED, or equivalent required, bachelor’s degree preferred
• 5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen.

Preferred Qualifications

• Demonstrates confidence, assertiveness, professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources
• Excellence in customer service, initiative-taking, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Ability to mentor, coach and train peers and less experienced colleagues
• Strong organizational skills with diligence, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.