Commercial Relationship Service Specialist II

0101 The Huntington National Bank; Kentucky; Hybrid; USD 39,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement savings plan

Paid time off

Paid holidays

PTO

Job summary

Huntington seeks a Commercial Relationship Service Specialist II to serve as the primary contact for assigned Commercial customers and Relationship Managers. The role focuses on onboarding, relationship management, and sales growth within a diverse Commercial portfolio.

Responsibilities include resolving complex issues, managing large accounts, and providing a best-in-class customer experience. Hybrid work options and a strong emphasis on professional communication are emphasized.

Qualifications

• High school, GED, or equivalent required.
• Bachelor's degree preferred.
• 3–5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and business acumen.

Responsibilities

• First-line decision maker mitigating issues and keeping Deal Team informed.
• Identify, research, analyze, and resolve complex problems while adhering to bank policies.
• Manage complex, large, or sensitive customers and services.
• Offer products to grow relationships (escrow, control agreements, funds, credit sweeps, etc.).
• Oversee onboarding, commercial accounts and loans with end-to-end management.
• Represent Huntington's Commercial brand with professional, discreet communication.
• Attend customer meetings and participate in deal team discussions.

Skills

Customer service

Banking operations

Microsoft Office

Relationship management

Education

Bachelor's degree

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The CML RSS II applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.

Key Responsibilities

• First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk.
• Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services.
• Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO’s, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned-subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REIT’s, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million-dollar transactions and special handling of unique requirements relating to assigned portfolio.
• Represent Huntington's Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.
• Perform other duties as assigned.

Basic Qualifications

• High school, GED, or equivalent required
• Bachelor's degree preferred
• 3-5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen.

Preferred Qualifications

• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources.
• Excellence in customer service, initiative-taking, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.

Employment Details

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Work Location

Our Approach to Office Workplace Type. Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation

Compensation Range: $27.40 - 54.33 Hourly. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.

Benefits

• health insurance coverage
• wellness program
• life insurance
• disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

Culture & Values

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people's lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values" simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team.

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