Commercial Relationship Service Specialist II

Huntington Bancshares, Inc.; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the banking sector is seeking a Commercial Relationship Service Specialist II to enhance customer experience and manage commercial accounts. The role involves working closely with Relationship Managers to provide exceptional service for complex clients, ensuring all regulatory standards are met while delivering tailored solutions.

Qualifications

• 3+ years in commercial banking deposits and loans.
• Experience in customer service with a focus on commercial accounts.

Responsibilities

• Acts as the primary service contact for assigned commercial customers.
• Serves commercial deposit accounts and loans, ensuring compliance and customer satisfaction.
• Facilitates customer onboarding and manages complex service issues.

Skills

Customer Service

Decision-Making

Detail-Oriented

Education

High school or GED

Bachelor’s degree

Job description

Description

Summary:

The Commercial Relationship Service Specialist II acts as the primary service contact for assigned Commercial customers and Relationship Managers.

Duties & Responsibilities:

• Enhances value of Huntington’s service brand by providing Category of One experience for customers, tailored to their business and needs; professional, discreet, and positive communications with forward-thinking solutions
• Acts and makes decisions in coordination or on behalf of Relationship Managers; connects or informs other bank colleagues to enable seamless transition of service for non-credit products
• Often assigned to support the most complex, visible, large, and/or sensitive customers and services
• Takes initiative to facilitate customer onboarding in conjunction with RM; ensures regulatory and system requirements are met; includes new and existing entities, foreign reviews, triggering events, and clearing exceptions and diligence cases; works directly with customer and deal team colleagues
• Obtains/reviews customer information and documents to open commercial deposit accounts; satisfies legal, technical, and compliance requirements; provides information to customers on deposit product types and features
• Services commercial deposit accounts, including updates to signers, account holds, CD renewals; manages overdrafts and approval process for time-sensitive decisioning; account closures; fraud protocols and interim monitoring; customer courtesy wires and funds movement; supports RM requests relating to deposit portfolio
• Services commercial loans, including customer requests for advances; rate changes; insurance monitoring; research of past dues, invoices, misapplied payments, and other issues; supports RM requests and special handling of unique administration requirements relating to loan portfolio
• Utilizes resources, judgment, decision-making to investigate and resolve complex customer service issues, while adhering to bank policies and procedures
• Transitions customers to Treasury Management and other departments when needed for non-credit product implementation and service; may provide customer support for business online
• Maintains basic commercial product knowledge and fosters business partnerships to refer customers to the RM and TM Sales Advisor for cross-sell opportunities
• Attends customer meetings independently or with Relationship Managers; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
• May mentor and assist in training less experienced colleagues
• Participates in projects and performs other duties as assigned

Basic Qualifications:

• High school or GED
• 3+ years in commercial banking deposits, loans, customer service

Preferred Qualifications:

• Bachelor’s degree

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.