Commercial Real Estate Support Specialist

Frost; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Frost in Dallas, TX seeks a Commercial Real Estate Support Specialist to assist with administrative duties and portfolio management within the CRE team. You will build relationships with customers through effective communication and top-tier service, supporting Relationship Managers with monitoring loan performance, covenant compliance, and risk identification.

You’ll contribute to internal reporting, collaborate across teams, and stay current on loan policies and Frost products.

Qualifications

• Bachelor’s degree in Business, preferably in Accounting or Finance.
• 2+ years of experience in commercial banking or portfolio management; or related experience.
• Completion of Frost’s Financial Services University training.
• Ability to assess and understand credit risk and loan structures.
• Record of high-quality underwriting work.
• Excellent multi-tasking skills and high attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft applications.

Responsibilities

• Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance.
• Analyze borrower financials, property performance, lease-up progress, construction milestones, and market trends to maintain accurate risk ratings and portfolio quality.
• Communicate with customers to gather financial information and documentation as needed.
• Partner with Relationship Managers to deliver excellent client experiences and facilitate smooth communication across teams, including syndicated loan relationships.
• Produce internal reports for quarterly reviews and ongoing portfolio health assessments.
• Monitor loan performance, covenant compliance, and proactively identify emerging risks or opportunities within the CRE portfolio.
• Develop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and Frost’s current products and services.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcome.

Skills

Relationship management support

Credit risk assessment

Loan portfolio monitoring

Communication skills

Multi-tasking & attention to detail

Microsoft Office proficiency

Underwriting quality

Construction tracking experience

Education

Bachelor’s degree in Business (Accounting or Finance preferred)

Tools

Microsoft Office

CRE reporting tools

Job description

Job Description

It’s about helping team members achieve big goals.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you know for your ability to adapt in everchanging fast paced environments? If so, then Commercial Real Estate Support Specialist role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s 155-year legacy of providing unparalleled banking services.

Who you are:

As our Commercial Real Estate Support Specialist , you will be responsible for performing administrative duties and general portfolio management within the commercial real estate team. You are excited to build relationships with our customers through effective communication and exceptional customer service. You enjoy assisting our Relationship Managers with monitoring loan performance, covenant compliance, and proactively identify emerging risks. You pride yourself in providing top quality service during every interaction with internal and external customers while keeping integrity, caring, and excellence top of mind.

What you’ll do:

• Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance
• Analyze borrower financials, property performance, lease-up progress, construction milestones, and market trends to maintain accurate risk ratings and portfolio quality
• Communicate with customers to gather financial information and documentation as needed
• Partner with Relationship Managers to deliver excellent client experiences and facilitate smooth communication across teams, including syndicated loan relationships
• Produce internal reports for quarterly reviews and ongoing portfolio health assessments
• Monitor loan performance, covenant compliance, and proactively identify emerging risks or opportunities within the CRE portfolio
• Develop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and the Bank’s current products and services
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcome

What you’ll need:

• Bachelor’s degree in Business, preferably in Accounting or Finance
• 2+ years of experience in commercial banking or portfolio management; or related experience
• Completion of Frost’s Financial Services University training
• Ability to assess and understand credit risk and loan structures
• Record of high-quality underwriting work
• Excellent multi-tasking skills and high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft applications

Additional Preferred Skills:

• Experience with construction tracking, covenant forecasting, and CRE-specific reporting tools

Frost Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.