Commercial Real Estate Account Manager - Loan Servicing

KeyBank; Overland Park (KS); Hybrid; USD 57,000 - 87,000; Full time

Job summary

KeyBank is seeking an Account Manager to service a commercial real estate portfolio, ensuring compliance with servicing agreements and applicable laws. The role supports CMBS, Agency, and Institutional segments, focusing on accurate reporting and timely workflow execution.

The position combines in-office collaboration with flexible options in a hybrid environment, offering base salary and incentive opportunities based on performance and geographic location.

Qualifications

• Four-year college degree or experience commensurate with position grade.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Efficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Monitor assigned portfolio to ensure compliance with servicing agreements.
• Perform intensive loan servicing for loans not meeting standards.
• Generate income through transaction fees and late charges.
• Monitor and administer loan payments and delinquencies.
• Review reserve disbursements and related insurance/tax issues.
• Calculate yield maintenance and process payoffs.
• Input and maintain loan data in servicing systems.

Skills

Communication

Analytical thinking

Education

Four-year degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Brief (Purpose):

Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.

We offer Account Manager Positions across three core verticals:

CMBS & SASB:

• Commercial Mortgage Backed Securities.
• Single Asset Single Borrower.

Agency:

• Freddie Mac.
• Fannie Mae.
• Ginnie Mae.
• HUD.
• Full Asset Management.

Institutional:

• Interim | Balance Sheet Lenders.
• Life & Pension | Foreign Lenders.
• CLOs | ABS | P3.
• Debt Funds | Repo Servicing.
• Net Lease REITs.

*Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.

Essential Job Functions:

• Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
• Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
• Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
• Monitor and administer the posting of all loan payments in accordance with the loan documents.
• Monitor and collect delinquencies.
• Review and process reserve disbursements in accordance with the reserve agreements.
• Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
• Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
• Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
• Input and maintain loan and collateral data in the loan servicing system and RECWeb.

Marginal or Peripheral Functions:

• Administer all borrower inquiries and requests.
• Assist with special projects.
• Train new employees.

Required Qualifications:

• Four-year college degree or experience commensurate with position grade.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Efficient in the use of Microsoft Word, Excel and Outlook.

Preferred Qualifications:

• Experience in commercial mortgage loan servicing and/or underwriting.
• Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs.
• Real estate law, appraisal, accounting/auditing.
• Legal document review and interpretation.
• Experience with McCracken/Strategy and RECWeb loan servicing system.

Compensation and Benefits:

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/19/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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