Portfolio Manager - Institutional Servicing

KeyBank; Overland Park (KS); On-site; USD 71,000 - 125,000; Full time

Benefits offered by this job

In-office with flexible options

Job summary

KeyBank seeks a seasoned Servicing Manager in Overland Park, KS to supervise Account Managers, ensure compliance with regulatory and investor guidelines, and drive departmental goals. You will coordinate negotiations, securitizations, and loan closings with cross-functional teams.

The role emphasizes staff development, performance reviews, and workflow efficiency in a dynamic banking environment. Extensive CRE servicing knowledge is essential.

Qualifications

• Four-year college degree required.
• Five years commercial real estate servicing experience.
• Excellent verbal and written communication skills, as well as a high degree of analytical skills.
• Experienced in drafting departmental policy and procedure manuals.
• Overall knowledge of commercial underwriting.
• Overall knowledge of property financial statement analysis.
• Knowledge of legal document review and interpretation.

Responsibilities

• Supervise the daily functions performed by Account Managers. Plan and organize the workflow to achieve maximum productivity while maintaining fiduciary responsibility of contractual obligations.
• Assist New Business Team in securing new clients.
• Act as liaison and manage warehouse client relationships through negotiation of warehouse contracts, servicing agreements, and subservicing transactions.
• Facilitate with vice president the securitization and conversion process with internal and external clients, legal staff, auditors and investors.
• Actively participate in New Loan Closing Meetings with the Originations/Underwriting Teams.
• Assist vice president of servicing in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports.
• Collaborate with the vice president of servicing in determining staffing needs. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases.
• Review and Approve complex cash management agreements, escrow holdbacks, capital reserve disbursements, and construction draws.
• Authorize disbursements from the cash management and investor reporting accounts.
• Train staff members to ensure all procedures are implemented and followed appropriately.
• Work with IT to establish technological effeciencies regarding workflow.
• Act as a delegate of authority for the VP of Servicing
• Assist and coordinate all servicing transfers in and out of KeyBank, insuring all information necessary to continue servicing is received or sent in a timely and accurate manner.
• Evaluate and assign risk ratings to KeyBank assets through the AQR process.
• Contribute to and participate in all planning sessions and workout strategies with ARG.
• Recommend revisions to policies and procedures, and at manager's discretion, implement subsequent changes to incorporate them into the department workflow.

Skills

Verbal communication

Written communication

Analytical skills

Policy drafting

Commercial underwriting

Property financial analysis

Legal document review

Education

Four-year college degree

Tools

McCracken/Strategy

RECWeb loan servicing

Job description

Location: 11501 Outlook Street, Overland Park Kansas

JOB BRIEF (PURPOSE)

• Under the direction of the senior vice president of servicing, the person in this position is responsible for supervising the work performed by the Account Managers. He/she will monitor the work output to insure that all regulatory, investor guidelines, and internal policies and procedures are met.

ESSENTIAL JOB FUNCTIONS

• Assist New Business Team in securing new clients.

• Act as liaison and manage warehouse client relationships through negotiation of warehouse contracts, servicing agreements, and subservicing transactions.

• Supervise the daily functions performed by Account Managers. Plan and organize the workflow to achieve maximum productivity while maintaining fiduciary responsibility of contractual obligations.

• Facilitate with vice president the securitization and conversion process with internal and external clients, legal staff, auditors and investors.

• Actively participate in New Loan Closing Meetings with the Originations/Underwriting Teams.

• Assist vice president of servicing in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports.

• Collaborate with the vice president of servicing in determining staffing needs. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases.

• Review and Approve complex cash management agreements, escrow holdbacks, capital reserve disbursements, and construction draws.

• Authorize disbursements from the cash management and investor reporting accounts.

• Train staff members to ensure all procedures are implemented and followed appropriately.

• Work with IT to establish technological effeciencies regarding workflow.

• Act as a delegate of authority for the VP of Servicing

• Assist and coordinate all servicing transfers in and out of KeyBank, insuring all information necessary to continue servicing is received or sent in a timely and accurate manner.

• Evaluate and assign risk ratings to KeyBank assets through the AQR process.

• Contribute to and participate in all planning sessions and workout strategies with ARG.

• Recommend revisions to policies and procedures, and at manager's discretion, implement subsequent changes to incorporate them into the department workflow.

MARGINAL OR PERIPHERAL FUNCTIONS

• Assist the senior vice president of servicing with special projects, as assigned

REQUIRED QUALIFICATIONS

• Four-year college degree

• Five years commercial real estate servicing experience

• Excellent verbal and written communication skills, as well as a high degree of analytical skills

• Experienced in drafting departmental policy and procedure manuals

• Overall knowledge of commercial underwriting

• Overall knowledge of property financial statement analysis

• Knowledge of legal document review and interpretation

PREFERRED QUALIFICATIONS

• Experienced in preparing departmental annual budgets

• Background in real estate law, accounting/auditing, or commercial loan underwriting

• Experience with McCracken/Strategy and RECWeb loan loan servicing systems

• Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and Outlook

EQUIPMENT USED

• Personal Computer

• Standard office equipment (phone, fax, copier, calculator)

TRAINING REQUIRED

• On the job training as required

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].