Deal Desk Specialist

Waystar; Lehi (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive total rewards (base salary

3 medical plans with Health Saving Act

3 weeks PTO + 13 holidays + 2 personal

Paid parental leave

Education assistance + LinkedIn Learn

Mental health programs

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar is seeking a Commercial Quoting and Contracting Specialist to manage SKU and pricing within the portfolio and to support the Sales team with custom price quotations. This role coordinates testing, defines requirements, and ensures compliant order entry in collaboration with Finance, Legal, Sales, and IT.

The successful candidate will optimize the Quote-to-Cash process and drive process improvements.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• Five or more years of relevant experience, or an equivalent combo of education and experience.
• Three+ years of product and pricing experience.
• Excellent written, verbal, and interpersonal communication skills.
• Knowledge of Salesforce and Salesforce CPQ best practices preferred.
• Strong problem-solving skills and adaptability to changing priorities.
• Strong attention to detail and proactive issue resolution.
• Experience implementing process improvements and cross-functional projects.
• Knowledge of SKU management and pricing strategies.

Responsibilities

• Develop and maintain technical guidance for SKU creation and new product launches in partnership with Product Management and other SMEs.
• Maintain broad, current knowledge of Waystar’s solution portfolio and licensing models.
• Support Sales by maintaining quoting tools, defining specs, coordinating testing, and partnering with IT.
• Process and review sales quotes and contract documents per SLA.
• Manage the custom quoting tool and related processes; coordinate activities across clients and departments.
• Establish service expectations and monitor performance against SLAs.
• Leverage technology to improve efficiency in the Quote-to-Cash cycle.
• Develop training materials and process documentation for quoting services with Sales Enablement.
• Analyze open orders, identify obstacles, and coordinate timely resolution for on-time delivery.

Skills

Bachelor’s degreed field knowledge

Five+ years experience

Pricing experience

Excellent communication

Salesforce knowledge

Salesforce CPQ knowledge

MS Office proficiency

Education

Bachelor’s degree in business/finance related field

MBA or equivalent experience preferred

Tools

Salesforce

Salesforce CPQ

Job description

About This Position

The Commercial Quoting and Contracting Specialist maintains broad, in-depth knowledge of Waystar’s solution portfolio, with particular expertise in SKU and pricing management. This role supports the planning, design, and execution of business initiatives by defining requirements, recommending solutions, and coordinating testing and implementation. The Specialist also supports the Sales team by preparing, reviewing, and routing custom price quotations for approval.

About This Position

The Commercial Quoting and Contracting Specialist maintains broad, in-depth knowledge of Waystar’s solution portfolio, with particular expertise in SKU and pricing management. This role supports the planning, design, and execution of business initiatives by defining requirements, recommending solutions, and coordinating testing and implementation. The Specialist also supports the Sales team by preparing, reviewing, and routing custom price quotations for approval.

This position manages order acceptance and maintains an accurate backlog. This role reviews and interprets customer contracts to confirm compliance with corporate policies and advises on the appropriate approach for entering orders, working closely with Finance, Legal, Sales, and Information Technology.

What You'll Do

• Develop and maintain technical guidance for SKU creation and new product launches in partnership with Product Management and other subject matter experts.
• Maintain broad, current knowledge of Waystar’s solution portfolio and licensing models.
• Support the Sales team by maintaining quoting tools, defining specifications, coordinating testing, and partnering with Information Technology.
• Process and review sales quotes and related contract documents in accordance with department service-level agreements.
• Manage the custom quoting tool and associated processes, including:
• Coordinating activities across clients, functional departments, Product Management, and Development.
• Establishing service expectations and monitoring performance against internal service-level agreements.
• Leverage technology to remove roadblocks and improve efficiency throughout the Quote-to-Cash cycle.
• Partner with Sales Enablement to develop training materials and process documentation for quoting services.
• Analyze open orders, identify obstacles, and coordinate timely resolution to support on-time customer delivery.

What You'll Need

• Bachelor’s degree in business, finance, or a related field required; MBA or equivalent relevant experience preferred.
• Five or more years of relevant experience, or an equivalent combination of education and experience.
• Three or more years of product and pricing experience.
• Excellent written, verbal, and interpersonal communication skills, with the ability to clearly convey technical and business concepts.
• Knowledge of Salesforce and Salesforce CPQ best practices preferred.
• Strong problem-solving skills, including the ability to navigate ambiguity and adapt to changing priorities.
• Strong attention to detail and a proactive approach to identifying and resolving issues.
• Demonstrated experience implementing process improvements and contributing to cross-functional projects.
• Knowledge of SKU management, pricing strategies, and compliance best practices.
• Proficiency in Microsoft Office Suite.

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Accounting/Finance

Job Type: Full time

Req ID: R3408