Commercial Quality Assurance / Technical Analyst

GEICO; United States; Remote; USD 35,000 - 121,000; Full time

Job summary

GEICO seeks a quality assurance professional to develop QA criteria with stakeholders and monitor QA across commercial auto lines to ensure regulatory compliance.

The role conducts complex analyses of processes, documentation, and controls, supporting state regulatory quality reviews and ongoing process improvements.

Qualifications

• 3+ years of commercial auto casualty, cargo, or hazmat claims experience.
• Exposure across multiple claim types preferred.

Responsibilities

• Develop quality assurance criteria with stakeholders for claims processes.
• Review and monitor QA across all commercial auto lines to ensure regulatory compliance.
• Conduct complex analyses of processes, documentation, and controls; support regulatory reviews.

Skills

Communication skills

Teamwork

Multi-tasking

Learning ability

Attention to detail

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers’ expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That’s why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Primary Position Objective:

Under limited supervision, DEVELOPS quality assurance criteria in conjunction with stakeholders, that supports claims process. REVIEWS and MONITORS quality assurance reviews across all commercial/ business auto lines to ensure compliance with applicable regulatory requirements, internal policies, and quality standards. CONDUCTS complex analyses of processes, documentation, and controls; SUPPORTS state requested regulatory quality reviews; and works in a solution-oriented manner to identify and support effective resolutions.

MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking

• Must attain and maintain the required licenses issued by state insurance departments

• Must be able to work both independently and in a team environment

• Must be able to multi-task

• Must be able to learn and apply large amounts of technical and procedural information

• Must be able to communicate effectively verbally and in writing

• Must have the following experience:

Requirements:

• 3+ years of commercial auto casualty OR cargo OR hazmat claims experience. Previous claim handling experience acceptable if now in a analyst role.

• Exposure across multiple claim types preferred

Annual Salary

$34.60 - $120,950.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:** **Personalized development programs, mentorship, and certification assistance.

Great Culture:** **Inclusive and collaborative culture rooted in shared success.

Great Rewards:** **Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.