Commercial Property Claims Adjuster Remote · Atlanta, Georgia, United States

Reserv, Inc.; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative insurtech is seeking a passionate adjuster to join their team and help revolutionize the claims process. In this dynamic role, you will provide exceptional customer service, manage claims, and ensure compliance with regulations while working towards continuous improvement. The ideal candidate will be empathetic, communicative, and driven by a sense of urgency, ready to tackle the challenges of the insurance industry. This is an exciting opportunity to be part of a forward-thinking organization that values diverse perspectives and is committed to making a difference in the claims landscape.

Qualifications

• 5+ years of experience in property claims is essential.
• Active adjuster license(s) required, with willingness to obtain more.

Responsibilities

• Provide high-quality customer service to policyholders and claimants.
• Investigate and adjust commercial property loss claims.

Skills

Customer Service

Conflict Resolution

Problem Solving

Empathy

Communication

Attention to Detail

Education

Bachelor's Degree

Tools

Claims Management Software

Job description

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate adjuster who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

What we need

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Investigate, determine coverage of loss, and adjust all elements of commercial property loss claims.
• Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA.
• Explain coverage of loss including coinsurance, assist policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel to resolve the claim.

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Minimum of 5 years of experience with property claims.
• Commercial property claims experience.
• Desk and/or field appraisal experience.
• Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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