Commercial & Private Bank Transformation & Program Management Lead

Flagstar Bank; Troy (MI); On-site; USD 140,000 - 180,000; Full time

Job summary

Flagstar Bank seeks a Commercial & Private Bank Business Transformation & Program Management Lead to coordinate and monitor transformation projects, representing CPB at enterprise level initiatives. The role drives delivery with ETOS and OneX Pod, and leads exploration of AI use cases to improve processes and experiences for clients and colleagues.

Candidates should have 10+ years in business strategy/ analytics, strong communication, and advanced MS Excel/Access skills.

Qualifications

• Education: Undergraduate Degree in Finance, Economics, Business, Data & Analytics or similar.
• 10+ years of progressive business strategy and analytics experience.
• Advanced MS Access & MS Excel skills.
• Excellent communication and presentation skills for senior management.

Responsibilities

• Lead development, coordination and monitoring of CPB transformation projects.
• Balance LOB needs with Risk/Control reviews and regulatory guidelines.
• Groom backlog and coordinate project sequencing; act as CPB SME on Enterprise Projects.
• Lead exploration of AI use cases with the line of business to improve efficiency.

Skills

Advanced analytical skills

Data analysis

Program management

Stakeholder management

MS Excel

MS Access

Education

Undergraduate degree in Finance/ Economics/ Business

Master’s degree (preferred)

Tools

MS Access

MS Excel

Job description

Job Summary

Commercial & Private Bank Business Transformation & Program Management Lead will support the Commercial & Private Bank’s coordination, development & monitoring of both the internal transformation projects (active and backlog) as well as providing the needed representation on Enterprise level Projects on behalf of C/PB. In this role, the occupant will take on the lead for the Line of Business in both representing the interest of C/PB but also driving the projects delivery in partnership with ETOS and the Wholesale & Private Banking OneX Pod. Additionally, this role will be responsible for the exploration of next gen technology and use case of AI that will aid in the improvement of processes to drive efficiency and improve both internal and external experience.

Job Responsibilities

Program Management & Transformation Will support the development, coordination and monitoring of the C/PB transformation projects often times leading this effort and working both with internal stakeholders to gather the initial business case/POC & justification/merit for the project and ETOS/other business partners to gain approval and ultimately aid in the project management needs throughout Development (in particular the requirements gathering) on to implementation and training. This will include ensuring the balance between LOB needs/wants and proper Risk and Control review to ensure they are aligned with our Risk Appetite and regulatory guidelines. Works with Senior leadership to groom the backlog of projects to ensure we are developing to capacity but also with the proper sequencing. Act as a C/PB SME representative on Enterprise Projects (at the Bank Level) to ensure reciprocal accountability is had, meaning requirements/products/tools are built to match the needs of the LOB/client all while committing to provide the direction necessary for ETOS to deliver. Uses independent judgement and discretion to make decisions Lead the exploration, through partnerships with the line of business, on use cases of AI, next generation technology and process improvements that lead to internal efficiency and improved client and colleague experience. BUR/BOD/ALCO/Regulatory Presentations Presentation/content design for key internal and external stakeholders. Works closely with Reporting team who prepares the presentations; this is design and content management. Internal Communications Manages all internal communications to achieve a timely and effective cascade of critical information across CPB. Enterprise Initiatives Leads and directs enterprise level initiatives within CPB (e.g. Expense Transformation or managing the Office renewals & termination process), coordinating and collaboration across all CPB leadership and functions. Budgets Translates business plans into top-level budgets for CPB and its business units. Designs goal setting process and standards for all CPB roles and positions ensuring alignment with budgets, strategies.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required, which at times is significant as this group and role are the utility roles to support the Leaderships needs in an ever changing environment. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations. May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

Required Qualifications

Education level required: Undergraduate Degree (4 years or equivalent) in Finance, Economics, Business, Data & Analytics or similar. Minimum experience required: 10+ Years of proven progressive business strategy and analytics related experience required, preferably in the financial industry. Demonstrated hands on experience and willingness to dive into data sets, ability to abstract and identify pattern, perform data validation, clean up and transformation needed for business analysisExpertise in business analytics and tools.Advanced analytical and problem-solving skills and ability to explain complex concepts succinctly and effectively.Strong level of personal organization with excellent oral and written communication skills including ability to present to and influence senior and executive management.Creative problem-solving ability who can develop alternative solutions Advanced MS Access & MS Excel skills required.

Preferred Qualifications

Education level preferred: Master’s Degree (or Postgraduate equivalent) in Finance or Accounting.

Job Competencies

Advanced analytical and problem-solving skills with keen eye for detail and accuracy. Strong initiative, good judgement and resourcefulness. Strong collaborator, recognized for building credibility, commitment and energy within the team and with business leaders. Comfortable working fast-paced and complex environment. Detail oriented, with the ability to handle multiple assignments promptly and effectively. Highly adaptable and comfortable with ambiguity. Ambitious and resourceful; results oriented; highly innovative. Focused on business value creation through continuous improvement and innovation. Energetic and positive contributor who can build a highly motivated and high-performance team. The candidate needs to have advanced analytical skills, be able to synthesize complex and diverse information, research data and draw conclusions. Strong interpersonal skills and relationship management.Creative problem solver: the ability to quickly grasp the business issues of a situation and develop the best solution; find creative ways to solve complex issues among demanding parties and achieve "win-win" resolutions.Ability to design and strategize as well as execute and implementAccountable, strong sense of ownershipAbility to analyze, collect, research and understand complex data. Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA)

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Benefits | Flagstar Bank Pay Range $0.00 - $0.00

Flagstar Bank provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking. Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at [e-mail].

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