Commercial Platforms Business Analyst - nCino

Flagstar Bank; Pennsylvania; Remote; USD 84,000 - 141,000; Full time

Job summary

A leading financial institution is seeking a Commercial Platforms Business Analyst to enhance its nCino/Salesforce systems. In this role, you will gather requirements, analyze data, and collaborate across teams to optimize lending processes. The ideal candidate has extensive experience in commercial banking and expertise in data reporting, ensuring user adoption of the platform. This position offers competitive pay and benefits.

Benefits

Medical, dental, vision insurance

Life and disability insurance

Comprehensive leave program

Qualifications

• 6+ years of system implementation in commercial banking with a focus on lending platforms.
• 3+ years of experience with nCino or Salesforce-based financial systems.
• Proven track record in requirement gathering and technology adoption.

Responsibilities

• Conduct stakeholder interviews to document business requirements.
• Translate business needs into user stories for agile development.
• Evaluate nCino/Salesforce adoption trends and recommend enhancements.

Skills

Requirement gathering

Process improvement

Data analysis

Stakeholder engagement

Education

High School diploma or GED

Undergraduate Degree in Business or related field

Tools

nCino

Salesforce

Jira

Confluence

Job description

Overview

Position Title: Commercial Platforms Business Analyst - nCino

Location: Nationwide, MI 48098

Job Summary: The Business Analyst – Commercial Platforms is a key contributor to the design, optimization, and adoption of the nCino/Salesforce commercial loan origination system (LOS) within the bank. This role serves as the primary bridge between business stakeholders, technical teams, and end-users, ensuring that system enhancements align with business objectives, regulatory requirements, and user needs. The Business Analyst will be responsible for gathering and refining requirements, analyzing system usage data, optimizing workflows, and leading cross-functional collaboration to drive the success of platform initiatives. The role plays a pivotal part in requirement validation, process improvement, change management, and user adoption strategies to enhance the bank’s digital lending capabilities.

Pay Range: $84,878 - $112,463 - $140,049

Job Responsibilities

• Requirements Gathering & Story Refinement

• Conduct stakeholder interviews, workshops, and discovery sessions to document and validate business requirements.

• Translate business needs into detailed user stories with acceptance criteria to support agile development cycles.

• Analyze workflows and processes, identifying inefficiencies and proposing technology-driven improvements.

• Escalate critical issues, decision points, or roadblocks to the Business Product Owner and leadership.

• Support user acceptance testing (UAT) by developing test scripts, coordinating testing activities, and tracking issues to resolution.

• Data Analysis & Reporting

• Evaluate nCino/Salesforce adoption trends, user feedback, and system performance to identify gaps and areas for enhancement.

• Monitor the effectiveness of implemented changes and recommend iterative improvements.

• Prepare and present insightful reports on sprint progress, backlog status, adoption rates, and system performance metrics.

• Define and track key performance indicators (KPIs) in collaboration with the Product Owner to measure business impact.

• Training, Support, & Cross-Team Collaboration

• Act as a subject matter expert (SME) for nCino/Salesforce, providing business context during training and implementation.

• Collaborate with the training and system admin teams to ensure user education materials are accurate and effective.

• Work closely with nCino/Salesforce administrators to resolve issues and enhance system functionality.

• Serve as a liaison between end users, technical teams, and leadership, ensuring clear communication and issue resolution.

• Provide ongoing support to end-users, addressing questions and concerns to maximize adoption.

• Process Optimization & Change Management

• Partner with business leaders to reengineer processes and optimize workflows within the nCino/Salesforce environment.

• Identify automation opportunities to enhance operational efficiency and reduce manual workarounds.

• Assist in developing change management strategies, ensuring smooth transitions for system enhancements.

• Ensure compliance with internal policies, regulatory standards, and data governance best practices.

• Uses independent judgement and discretion to make decisions

• Analyzes and resolves problems .

• ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications:

• High School diploma, GED or Foreign Equivalent

• Minimum experience required: 6+ Years of system implementation in commercial banking with a focus on lending platforms.

• 3+ years of experience with nCino or Salesforce-based financial systems.

• Proven track record in requirement gathering, process improvement, and technology adoption.

• Strong knowledge of commercial loan origination, credit workflows, and regulatory compliance.

• Hands-on experience in data analysis, reporting, and dashboard creation.

Preferred Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Business, Finance, Information Systems, or a related field.

• Experience working in large-scale banking environments with complex credit and loan servicing structures.

• Knowledge of Jira, Confluence, and Agile methodologies for project execution.

• Background in system configuration, UAT testing, or low-code development within nCino or Salesforce.

• Certification in Business Analysis (CBAP), Agile (CSM), or Salesforce/nCino Admin is a plus.

Job Competencies

• Commercial Lending Expertise – Strong understanding of loan origination, underwriting, credit risk, and regulatory requirements.

• Business Process Analysis – Ability to map current workflows, identify inefficiencies, and recommend process enhancements.

• Data Analysis & Interpretation – Skilled in using system metrics and user data to identify trends and drive business decisions.

• Stakeholder Engagement & Communication – Excellent ability to translate business needs into actionable requirements and communicate effectively across technical and business teams.

• Agile & System Development Lifecycle (SDLC) Understanding – Familiarity with Agile methodology, Jira, and iterative product development.

• Change Management & Training Support – Experience with user adoption strategies and training development to support new technology rollouts.

• Problem-Solving & Issue Resolution – Proactive approach to identifying challenges and implementing effective solutions.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

• Physical demands (ADA): No unusual physical exertion is involved.

Equal Opportunity Employer: Flagstar is an Equal Opportunity Employer.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please note: benefits details are provided separately.

Compliance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and ordinances.