Job Description
Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer retention and growth. Partner with the GM to manage Team Members. The role has expert knowledge of automotive system and part knowledge, can source parts from multiple channels including special order, FDO and second source, and directs drivers to ensure timely and accurate delivery. Position is full time.
Primary Responsibilities
- Maintain commercial customer relationships
- Provide GAS2 selling experience to commercial customers
- Achieve personal/store sales goals and service objectives
- Provide day‑to‑day supervisory support for Team Members
- Collaborate with GM on coaching and developmental needs for Team Members
- Dispatch drivers ensuring delivery standards are achieved
- Maintain commercial stocking programs
- Build and maintain a network of second‑source suppliers
Secondary Responsibilities
- Maintain core bank and commercial returns
- Maintain commercial credit accounts
- Partner with GM to ensure proper driver coverage
Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge skills
- Operating POS and Parts lookup systems
- ASE P2 certified or ASE ready equivalent
- Advanced solution, project and product quality recommendation ability
- Advanced selling skills for commercial customers
- Ability to multi‑task and remain organized
Essential Job Skills Necessary for Success as a Commercial Parts Pro
- Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
- Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
- Execute instructions furnished in written, oral, or diagram form
- Successfully complete the Parts Knowledge Assessment
- Use basic math accurately (addition, subtraction, multiplication, division, units of measure, whole numbers, fractions, decimals)
- Use Microsoft Office effectively (Word, Excel required)
- Strong organizational skills
- Understand commercial profitability concepts, including competition, market opportunities, and customer prioritization
- Work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Commercial Parts Pro up for Success
- Minimum of 3 years of prior automotive parts experience (preferred)
- Proven sales ability with experience fulfilling customer transactions
- Formal or informal experience leading teams, supervising daily tasks, and achieving goals
Education
High school diploma or general education degree (GED).
Certificates, Licenses, Registrations
ASE Certification preferred, but not required.
Physical Demands
Predominantly walking or standing; ability to talk, hear, use hands and fingers, reach, climb, balance, stoop, kneel, crouch, or crawl. Frequently lifting or moving up to 50 lb, occasionally up to 100 lb. Specific vision abilities include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
Mostly indoor; occasional outdoor work exposed to weather. Exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical shock, explosives, vibration, moderate noise level.
Position is eligible for sales commission based on individual or store performance.
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