Commercial P&C Client Service Manager

Arthur J. Gallagher & Co. (AJG); Rockford (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial P&C Senior Client Service Manager. This role focuses on client retention and satisfaction, managing accounts, and fostering relationships with clients. The ideal candidate will have a strong background in client service or claims management, along with leadership skills to guide the renewal process effectively. Join a diverse team committed to excellence and enjoy a range of benefits, including medical plans and flexible work hours. If you are passionate about risk management and client service, this opportunity could be your next career milestone.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Educational Expense Reimbursement

Paid Parental Leave

Digital Mental Health Services

Flexible Work Hours

Training Programs

Gallagher Thrive Program

Charitable Matching Gift Program

Qualifications

• 3+ years in client service or claims management; or 8+ years with a high school diploma.
• Producer's License and ability to travel up to 25% required.

Responsibilities

• Manage assigned accounts and enhance client satisfaction and retention.
• Build relationships with clients and lead the renewal process.

Skills

Client Service Management

Claims Management

Communication Skills

Problem Solving

Financial Acumen

Education

Bachelor's Degree

High School Degree/GED

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Future opportunity for a Commercial P&C Senior Client Service Manager/ Client Service Supervisor! While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

How you'll make an impact

• Directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
• Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

About You

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Experience with Middle Market Accounts, servicing revenue Book of Business size of $500k +.
• Leadership experience managing direct reports.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI - LB3

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement.

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.