Commercial Operations Specialist

Minitab; State College (Centre County); On-site; USD 50,000 - 65,000; Full time

Job summary

Minitab is seeking a Commercial Operations Specialist for our State College, PA, headquarters. This onsite role supports Sales Operations and Revenue teams, ensuring data accuracy and efficient processes.

You will manage customer data, assist with orders, and help drive CRM hygiene while coordinating with cross‑functional partners. The ideal candidate has 3+ years of administrative and sales-support experience, excellent English communication, and the ability to juggle multiple priorities in a

Qualifications

• 3+ years of administrative experience, sales support highly desired.
• Strong written and spoken English.
• Comfort working cross-functionally and managing multiple priorities.
• A passion for supporting sales teams and improving operational workflows.

Responsibilities

• Manage the regional Sales email inbox and maintain professional communication.
• Update customer account information (billing, shipping, etc.).
• Resolve bounce-back emails and improve CRM data quality.
• Assist with security questionnaires with Customer Success.
• Support regional administrative tasks as needed.
• Collaborate with Sales to clarify orders and ensure documentation.

Skills

Administrative experience

Sales support

English proficiency

Cross-functional collaboration

Prioritization

Job description

State College, Pennsylvania, United States

We’re looking for a Commercial Operations Specialist to work onsite in State College, PA. To thrive in this role, y ou enjoy being part of a collaborative team and take pride in doing work accurately and reliably. You’re eager to learn, comfortable shifting between priorities, and able to stay focused through a busy workload that includes recurring tasks. You communicate clearly, follow through on commitments, and look for ways to make everyday processes work better. If you thrive in a fast-paced environment and love being the connective tissue that keeps operations running smoothly, this is the role for you.

At Minitab, you'll help transform the future of manufacturing. Every day, the world's leading manufacturers rely on Minitab to increase efficiency, improve quality, reduce waste, and make smarter, data-driven decisions that power better factories and better products. Our smart manufacturing platform connects data across the enterprise to uncover hidden capacity, eliminate bottlenecks, optimize machine performance, simulate improvements before implementation, and accelerate innovation through advanced analytics and experimental design. As part of our team, you'll collaborate with passionate, talented colleagues who are solving meaningful, real-world challenges for global industry leaders. With more than 250,000 users, 30,000 organizations, and 90% of the Fortune 100 trusting Minitab, you'll have the opportunity to make a measurable impact while growing your career in a collaborative, innovative, and customer-focused environment where your ideas matter.

What You’ll Do

As a key partner to our Sales, Customer Order Management (COM), Finance, and Revenue Operations teams, you will:

Be the Operational Backbone of the Sales Organization

• Manage and maintain the regional Sales email inbox, ensuring timely, professional communication with internal teams, customers, and prospects.
• Update and maintain accurate customer account information (billing, shipping, legal entity changes, contact details, etc.).
• Resolve bounce-back email issues and drive ongoing CRM data quality and cleanup efforts.
• Assist with security questionnaires in collaboration with Customer Success.
• Support ad-hoc regional tasks and administrative needs as they arise.

Partner with Sales to Advance Opportunities

• Collaborate closely with Customer Order Management and Finance to clarify orders, ensure complete documentation, and help process transactions efficiently.
• Support Team Track reporting, CRM hygiene, QBR preparation, and operational meetings.
• Participate in trainings and team sessions that increase operational consistency and excellence.

Drive Revenue Operations Initiatives

• Serve as a first-line resource for process questions from the sales teams you support.
• Assist with data cleanup, reporting, and process-improvement projects aimed at strengthening our revenue engine.

What Makes You Successful

You excel in a role that blends communication, attention to detail, and operational depth. You enjoy juggling multiple tasks, working in a team environment, and take pride in keeping systems, data, and processes running smoothly.

You bring these strengths:

• Collaborates:You build strong partnerships across teams.
• Communicates Effectively:You tailor information to different audiences with clarity and professionalism.
• Action Oriented:You tackle challenges with a sense of urgency and enthusiasm.
• Ensures Accountability:You follow through on commitments and help others do the same.
• Plans & Aligns:You organize your work to meet both team and organizational goals.
• Resourcefulness:You find creative solutions and use available resources wisely.

What You Bring

• 3+ years of administrative experience, sales support highly desired
• Strong proficiency in written and spoken English
• Comfort working cross-functionally and managing multiple priorities
• A passion for supporting sales teams, working in a team environment, and improving operational workflows

Why Minitab

At Minitab, you’ll join a collaborative, mission-driven team empowering businesses around the globe through world-class analytics. You’ll grow your skills in a supportive environment that values curiosity, accountability, and continuous improvement.

This is an onsite position at our State College, PA headquarters and candidates must be within commutable distance of State College, PA for consideration. Remote work is not an option for this position.

Thispositionisineligible for visa sponsorship.

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Minitab ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.