Commercial Operations Specialist

KAYAK; Berlin (MD); On-site; USD 73,000 - 101,000; Full time

Benefits offered by this job

Work from almost anywhere

No meeting Fridays

Paid parental leave

Paid volunteer time

Development Dollars

Leadership development

Access to on-demand e-learnings

Travel Discounts

Employee Resource Groups

6 weeks paid vacation + birthday

Free lunch 2 days a week

Pension plan contributions

Public transportation subsidies

Bike leasing program

Monthly social events

Office in Friedrichshain, Berlin

Job summary

KAYAK, part of Booking Holdings, is seeking a Commercial Operations Specialist to own accuracy operations within our Berlin team. You will run monitoring processes, investigate issues, identify root causes and coordinate with Engineering, Performance Marketing and Commercial to resolve problems and document long-term solutions.

The role requires working from our Berlin office three days per week, with a strong emphasis on building scalable data quality processes and effective communication

Qualifications

• Experience operating monitoring processes for data accuracy.
• Ability to investigate issues (price, availability, linking) and drive resolution.
• Document escalation paths and ensure coverage remains in place.
• Collaborate with Engineering, Performance Marketing and Commercial teams.

Responsibilities

• Maintain and operate recurring monitoring processes to track accuracy across hotel search results.
• Investigate accuracy issues and coordinate with internal teams to drive resolution.
• Define and document clear escalation paths and ensure issues are tracked to a fix.
• Build and maintain documentation for coverage and backups.

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK's Search Data & Quality team works to ensure that the travel results seen by millions of users every day are accurate, complete, and trustworthy. As a Commercial Operations Specialist, you will take ownership of a dedicated area of accuracy operations - operating monitoring processes, investigating issues, identifying root causes, and working with colleagues across Engineering, Performance Marketing, and Commercial to make sure problems are resolved and processes are well-documented for the long term.

This role will be required to work from our Berlin office 3 days per week.

In this role, you will:

• Maintain and operate recurring monitoring processes to track accuracy across hotel search results, identifying issues proactively before they affect users or partners

• Investigate accuracy issues - such as price discrepancies, availability mismatches, and linking errors - categorise root causes, and coordinate with internal teams to drive resolution

• Define and document clear escalation paths, ensuring the right teams are engaged at the right time and that recurring issues are tracked through to a fix

• Build and maintain documentation so that coverage and backup are always in place

• Monitor key performance indicators to identify risks and opportunities, and propose practical solutions

• Coordinate with Engineering, Performance Marketing, and Commercial colleagues; translate findings into clear, actionable requests

• Contribute to broader data quality initiatives as the scope of the role evolves over time

• Share knowledge with teammates and support the team's learning on accuracy operations, tools, and processes

It would be a bonus if you also have:

• Familiarity with the travel industry, online travel agencies, or hotel distribution

• Experience with data visualization tools or log analysis platforms (these can also be developed on the job)

• Curiosity about how large-scale search systems work and how data accuracy affects user experience.

Benefits and Perks:

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 6 weeks paid vacation + a day off for your birthday

• Free lunch 2 days per week

• Pension plan contributions

• Public transportation subsidies

• Bike leasing program

• Monthly social events, Thursday happy hours, sports teams

• An awesome office in Friedrichshain, Berlin

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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