Commercial Operations Specialist

IDEX; Benton Harbor (MI); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

IDEX seeks a Commercial Operations Specialist to own pricing governance, analytics, CRM adoption, and standard reporting within the Pneumatics Platform. You will translate commercial decisions into system-ready updates and sustain dashboards used by sales, finance, operations, and product management.

This role requires strong data discipline, analytical ability, and proficiency with Excel, Power BI, CRM, and ERP reporting tools.

Competenze

• BA/BS in business, economics, finance, analytics or related field.
• Minimum 3 years in commercial operations, pricing support, sales analytics or CRM administration.
• Experience with Excel, Power BI, ERP/CRM reporting tools preferred.

Mansioni

• Own pricing governance and execution, including templates, audit trails, and reviews.
• Maintain 80/20 analytics, customer/product segmentation, and recurring dashboards.
• Govern CRM data quality, opportunity hygiene, and reporting inputs.
• Document SOPs, governance routines, and process controls for commercial excellence.
• Partner cross‑functionally with sales, finance, operations, IT, and product management.

Conoscenze

Data discipline

Analytical

Digital data & AI proficiency

Process orientation

Communication

Commercial acumen

Collaboration

Formazione

BA or BS degree

3 years in commercial operations / pricing / analytics

Strumenti

Excel

Power BI

CRM

ERP systems

Reporting tools

Descrizione del lavoro

WHO WE ARE

IDEX Performance Pneumatics Platform delivers innovative solutions for vacuum, pressure, and flow control across critical industries worldwide. Gast is a trusted leader in designing and manufacturing high-quality air‑moving products, including compressors, vacuum pumps, and accessories. For decades, Gast has powered essential applications in medical, industrial, and environmental sectors with reliability and precision. Airtech specializes in custom‑engineered vacuum and pressure systems, offering advanced solutions for complex applications in life sciences, electronics, and industrial automation. Known for flexibility and technical expertise, Airtech partners with customers to solve unique challenges and deliver tailored systems that meet demanding performance requirements. Together, Gast and Airtech combine engineering excellence, customer focus, and global reach to enable technologies that keep industries moving and improve everyday life.

Position Summary

The Commercial Operations Specialist supports the Pneumatics Platform commercial operating system by owning the data, reporting cadence, standard work, and user enablement required to sustain pricing governance, 80/20 analytics, CRM adoption, and commercial process discipline. This role translates approved commercial decisions into reliable system‑ready updates, maintains dashboards and working files, supports recurring reviews and action tracking, and partners cross‑functionally to improve price realization, reduce complexity, strengthen data quality, and increase sales productivity.

Essential Duties & Responsibilities

• Pricing Governance & Execution:
  • Maintain pricing files, templates, exception logs, audit trails, and review cadence to support reliable price execution and governance.
  • Translate approved pricing decisions into clean, system‑ready updates for ERP, CRM, reporting, and mass‑update processes.
  • Support annual price increase preparation, customer‑specific pricing maintenance, SPA documentation, and commercial pricing questions.
• 80/20 Analytics & Complexity Reduction:
  • Maintain Quad/Quartile, customer and product segmentation, allocated P&L, and recurring 80/20 working files across the platform.
  • Prepare data and analysis for RIEs, prioritization, portfolio simplification, resource allocation, and recurring 80/20 operating reviews.
  • Track action items, thresholds, coding updates, and governance inputs needed to sustain standard 80/20 cadence and visibility.
• CRM, Reporting & User Enablement:
  • Govern CRM data quality, account ownership, opportunity hygiene, required fields, definitions, dashboard inputs, and process compliance.
  • Provide user support, onboarding, role‑based training, and troubleshooting for CRM, Power BI, ERP reporting, and related commercial tools.
  • Maintain dashboards, recurring reports, funnel visibility, and commercial data inputs used by sales, finance, operations, and product management.
• Standard Work & Process Sustainability:
  • Document SOPs, ownership rules, governance routines, and controls that support repeatable commercial excellence processes.
  • Identify data defects, recurring process gaps, manual workarounds, and root causes that reduce reporting accuracy or execution speed.
  • Help move commercial processes through the clean, standardize, automate, optimize, and sustain maturity path.
• Cross‑Functional Support:
  • Partner with sales, customer service, finance, operations, IT, product management, and leadership to support pricing, 80/20, CRM, and reporting needs.
  • Turn transactional data maintenance into sustainable platform improvement that improves margin visibility, complexity reduction, and commercial execution.

Skills & Attributes

• Data Discipline: Strong attention to detail and ability to maintain clean, complete, and credible commercial data.
• Analytical: Ability to organize and analyze complex datasets, identify trends and performance gaps, with the ability to develop data workflows, scorecards, dashboards, and scalable reporting solutions.
• Digital, Data & AI Proficiency: Proficiency in Excel, Power BI, CRM, ERP systems, and related automation tools. Capable of identifying high‑value AI use cases and developing, testing, and maintaining AI agents and automated workflows that reduce manual effort, improve data quality, accelerate information retrieval, and support effective commercial decision‑making.
• Process Orientation: Ability to document standard work, follow controls, improve repeatability, and support sustainable operating rhythms.
• Communication: Clear written and verbal communication with the ability to support users, explain data requirements, and elevate issues effectively.
• Commercial Acumen: Working understanding of pricing, margin, customer segmentation, product segmentation, CRM, and sales operations processes.
• Behaviors:
  • Reliable: Delivers accurate, timely work that others can depend on for decisions and execution.
  • Curious: Looks for root causes, asks thoughtful questions, and identifies recurring issues that can be standardized or automated.
  • Collaborative: Works effectively with sales, finance, operations, IT, product management, customer service, and leadership stakeholders.
  • Service‑Minded: Helps users solve problems, adopt tools, and follow standard processes while maintaining strong governance.
  • Ethical: Upholds high standards for data integrity, pricing controls, confidentiality, and business conduct.

Education & Experience

• BA or BS degree in Business, Economics, Marketing, Finance, Analytics, Engineering, Information Systems, or related field.
• Minimum 3 years of experience in commercial operations, pricing support, sales operations, business analytics, data governance, CRM administration, or related business support role.
• Experience working with Excel, Power BI, CRM, ERP, and reporting tools; manufacturing or B2B industrial experience preferred.
• Familiarity with pricing processes, customer/product segmentation, 80/20, continuous improvement, Lean Six Sigma, or commercial excellence processes preferred.
• Ability to work in a fast‑paced, dynamic environment, manage multiple priorities, and support stakeholders across multiple business units.

Level of Authority/Autonomy

Individual contributor role with responsibility for maintaining governed commercial data, reporting tools, standard work, user support, and recurring operating cadence; escalates decisions, exceptions, and process gaps through Commercial Excellence leadership.

PHYSICAL DEMANDS

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.undefined

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level is minimal with intervals of spikes. Office working environment with occasional visits to the factory floor. Required to wear safety glasses and utilize other safety equipment as required while present on shop floor.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission‑critical components in everyday activities. Chances are the car you’re driving has a BAND‑IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.