Commercial Operations, Operations Support Lead

BioSpace; Princeton (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in the biotech industry seeks a Commercial Operations, Operations Support Lead to enhance customer experience and support operational processes. The role involves collaboration across teams, project activities related to sales, and compliance management, offering a unique opportunity to contribute to a high-growth organization.

Benefits

Comprehensive healthcare

Well-being resources

Generous PTO

Investment options

Qualifications

• At least 8 years’ experience in vaccines or pharmaceuticals with increasing responsibility.

Responsibilities

• Support Government Contracting and FAR Clause Compliance.
• Assist with order fulfillment for government entities.
• Develop and improve digital capabilities for platforms and processes.

Skills

Leadership

Process Improvement

Customer Service

Education

Bachelor’s degree in marketing, Business, Supply Chain, or related field

Job description

Commercial Operations, Operations Support Lead

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The Role

The Associate Director, Commercial Operations, will support Moderna’s North America Commercial Operations. This role is an exciting opportunity to be a critical part of a high-growth organization that is transforming the biotech industry. Responsibilities include supporting the launch and ongoing management of Commercial Operations for the US Market, including orders to cash processes, and assisting US Account Management teams with operational aspects of customer relationships.

Additional responsibilities involve project activities related to sales-driven business development, customer service, and deploying a top-tier customer experience. The role collaborates with internal teams to support Moderna’s end-to-end customer experience, including customer-facing platforms, support teams, and eCommerce integrations, as well as operational functions for the vaccine portfolio.

Key Responsibilities

• Support Government Contracting and FAR Clause Compliance; manage the contracting process, liaise with internal functions for accountability.
• Assist with order fulfillment for government entities, including order entry, tracking, shipping, and resolving customer issues.
• Develop and improve digital capabilities for platforms and processes to enhance efficiency and customer experience.
• Coordinate with leadership and teams to meet or exceed customer service standards, including operational support and SOP development.
• Manage state licensing processes and renewals, ensuring compliance and data management.
• Collaborate on rep credentialing, ensuring compliance and security standards are met.
• Stay informed on industry trends, propose process improvements, and support business updates and strategies.

Minimum Qualifications

• Bachelor’s degree in marketing, Business, Supply Chain, or related field
• At least 8 years’ experience in vaccines or pharmaceuticals with increasing responsibility

Preferred Qualifications

• MBA (preferred but not required)
• Expertise in commercial operations, including Orders to Cash and Fulfillment, within the biopharmaceutical industry
• Experience with USG Contracting processes
• Proven ability to lead process transformation and improvements
• Strong desire to contribute to a high-growth, innovative company that values boldness, curiosity, and collaboration

Benefits and Culture

Moderna offers comprehensive healthcare, well-being resources, lifestyle accounts, family benefits, generous PTO, investment options, and location-specific perks. Our culture emphasizes in-person collaboration within a 70/30 work model, fostering innovation and teamwork. Moderna is committed to diversity, equity, and inclusion, providing accommodations for applicants with disabilities, and complying with U.S. export control laws.