Commercial Operations Manager - Americas

McLaren Automotive Ltd; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

15 vacation days

14 bank holidays

Private medical insurance

401k matched

Job summary

McLaren Automotive seeks a Senior Commercial Operations Manager – Americas to lead sales planning and operations for the U.S., Canada, and South America. You will collaborate with the global operations and regional teams to implement plans through the dealer network and regional operations.

You will manage performance reporting, budgeting, and dealer initiatives while driving strategic growth. A degree, project experience, and strong communication are essential for success in a fast-paced

Qualifications

• Educated to Degree Level.
• Proven experience in project management and influencing key stakeholders.
• Detailed knowledge of Automotive Dealer/Retailer operations would be advantageous.
• Strong written and verbal communication skills.
• Experience in dynamic and change-oriented teams.
• Understanding of the high net worth market and customer needs.

Responsibilities

• Interface with Global HQ for sales planning and performance reporting across production, orders, wholesale, retail, and MSO.
• Lead regional steering for sub-regional/dealer level planning and performance reporting.
• Support regional financial planning with car volume, revenue and net profit insights.
• Oversee variable bonus assessment and reporting to ensure dealer compliance.
• Strategically allocate and steer the regional sales support budget with central teams.
• Coordinate internal and regional dealer meetings and drive quarterly scorecards.

Skills

Degree level

Project management

Stakeholder influence

Automotive dealer operations

Strong communication

Dynamic teams

Net worth market understanding

Microsoft Office

Education

Degree level

Tools

MS Office

Job description

What to Expect

Reporting to the Senior Commercial Operations Manager – Americas and will work closely with the Vice President of Sales, Regional Managers, Network Development, Finance, Financial Services, Logistics, Aftersales and relevant Head Office functions (principally Commercial Operations, McLaren Special Operations, and Finance). The role will take full responsibility for the sales planning and operations activities for the U.S., Canadian, and South American retail business. This is a critical position in the Americas team, responsible for managing the commercial business planning relationship with McLaren global operations and the respective implementation through the regional operations team and the dealer network.

What You'll Do

Interface with Global Head Quarters: Management of sales planning & performance reporting processes with the global operations team covering all aspects of sales management (production allocation / orders / wholesale / retail / CPO / options & MSO / contribution) supporting monthly, quarterly, and annual planning.

Regional Steering: Management of sales planning & performance reporting processes with the field operations team covering all aspects of sales management (production allocation / orders / wholesale / retail / CPO / options & MSO / contribution) supporting monthly, quarterly, and annual planning at sub-regional and dealer level.

Regional Financial Planning: Support the Regional financial team in both short- and long-term financial planning by providing car volume, revenue and net profit insights

Variable Bonus Process: Control of variable bonus assessment & reporting processes with field operations to ensure dealer compliance with required standards, guidelines, and dealer target achievement every quarter.

Sales Support Budget: Strategic support, allocation, and steering of the overall regional sales support budget in alignment with regional and central Financial Services, Sales and Finance departments.

Dealer Meetings: Co-ordination of internal executive meetings as well as regional dealer meetings.

Target Setting: Management of regional and sub-regional target setting & measurement through the quarterly scorecard process.

Performance Analytics: Quantitative support to US management, network development, and field operations for dealer performance reviews.

Data Analytics: Quantitative & qualitative analysis of market share performance and sales development opportunities in both represented and open territories across region.

Lead volume analysis and manage the communication between MTC & Regional team. Support for market analysis, dealer performance analysis and competitive information as required. Representation of Americas team at relevant meetings with global operations. Development of effective working relationships with global operations team through constant liaison / coordination & cooperation. Leadership of the Annual Dealer Business Planning process.

What You'll Bring

• Educated to Degree Level
• Proven experience in project management and influencing key stakeholders
• Detailed knowledge of Automotive Dealer/Retailer operations and an understanding of Bodyshop Programmes would be advantageous
• Strong written and verbal communication skills
• Experience of working within dynamic and change-oriented teams
• An understanding of the high net worth market and sensitivity to customer needs
• Proactive mind-set that devises creative solutions to strategic and tactical business challenges
• Ability to influence and engage at all levels in order to maximise Aftersales share of voice
• Proficiency in Microsoft Operating System & programs

What We'll Do for You

• Structured career development framework
• 15 vacation days, plus 14 bank holiday days
• Private Medical Insurance paid by company
• 401k Company Matched

Who Are We?

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.