Commercial Operations Loan Specialist II

Citizens; Johnston (RI); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Citizens is seeking a Commercial Operations Loan Specialist II to support underwriting and portfolio management. The role involves processing commercial credit, maintaining systems, and providing operational support. Ideal candidates have banking experience and strong communication skills, thriving in a hybrid work environment.

Qualifications

• 3-5 years of relevant business experience preferred.
• Minimum of 3 years in Banking and/or Financial Services.

Responsibilities

• Process commercial credit in support of underwriting.
• Communicate with internal and external customers.
• Maintain and update systems for credit files.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Education

Associate’s or Bachelor's Degree

Tools

MS Word

Excel

Outlook

Salesforce

Job description

Commercial Operations Loan Specialist II

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Description

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Specialist II, you will be responsible for processing commercial credit in support of underwriting during origination and ongoing portfolio management activities. You will communicate with internal and external customers, identify required information, and provide status updates. You will maintain and update systems, determine and order necessary due diligence, assist with credit transfers, support the establishment and maintenance of virtual credit files, and prepare files for underwriting according to established policies and procedures. Additionally, you will provide general operational support to the Business Banking Operations department.

Qualifications

• An Associate’s or Bachelor's degree is preferred, or 3-5 years of relevant business experience.
• Minimum of 3 years in Banking and/or Financial Services.
• Highly motivated, team-oriented, with analytical skills for problem resolution.
• Effective written and oral communication skills; ability to provide exceptional customer service.
• Strong organizational skills to manage multiple priorities and pipeline of credits.
• Experience in a business/commercial lending environment, knowledge of products, practices, and policies. Knowledge of SBA processing and real estate secured lending is a plus. Advanced knowledge of commercial loan documentation, financial statements, and due diligence is required.
• Proficiency with MS Word, Excel, Outlook; experience with Salesforce, FaCT, AFS, Relay, Alfresco, Mainframe is a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:00am - 5:00pm EST, hybrid (3 days on-site, 2 days remote)

Employment details and salary ranges are discussed during the application process.

Equal Employment Opportunity

Citizens and its affiliates are committed to providing equal employment opportunities regardless of various protected categories. We foster an inclusive culture where all colleagues are respected and treated with professionalism.

Why Work for Us

At Citizens, we prioritize customer service and community support, offering a collaborative environment with training and growth opportunities.