Commercial Operations Analyst

Kiva Confections; United States; Remote; USD 73,000 - 80,000; Full time

Job summary

A cannabis distribution company in California is seeking a candidate to transform sales and distribution operations. This role involves 50% user interaction to refine processes and 50% data management. Required qualifications include an Associates Degree, 2+ years in a CPG company, and ERP experience (preferably Encompass). The position offers a salary between $73,000 - $80,000, with work hours from 11am to 7pm PST.

Qualifications

• 2+ years at or working with a CPG company.
• 2+ years ERP experience, Encompass ERP knowledge preferred.
• Must reside in California.

Responsibilities

• Assist with technology and data to support operations teams.
• Ensure report and dashboard creation meets stakeholder needs.
• Roll out internal processes to increase operational productivity.

Skills

Problem solving

Critical thinking

Communication skills

Education

Associates Degree or equivalent work experience

Tools

Encompass ERP

Job description

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

Overview

Job Summary

This is an exciting role for an individual that will help transform our sales and distribution operation (KSS) into a well-oiled, digital machine. The job requires a mix of Encompass/ERP chops, strong communication skills and the ability to follow and create processes. Approximately 50% of time will be spent interacting with business users working to refine and create new processes and the other 50% will be spent following processes and managing the flow of data into our ERP.

MUST reside in California!

Responsibilities

• Assist with the technology and data to support our Commercial Operations Team, Sales Team, Logistics and Operations teams
• Ensure report and dashboard creation meets the needs of all stakeholders
• Roll out internal processes to increase operational productivity and efficiency
• Create tools to get product data in front of team members and external suppliers
• Assist with evaluating and troubleshooting issues that relate to Encompass/ERP systems during operating hours
• Assist with the conversion of retailers to KSS Live
• Assist the Commercial Operations team in building out great customer service and order entry experience
• Creating and measuring objectives for the Operations team

What we're looking for

• Associates Degree or equivalent work experience
• 2+ years at or working with a CPG company
• 2+ years ERP experience - Encompass ERP knowledge is preferred but not required
• Problem solving, critical thinking, and the ability to figure it out and use the team
• WORK HOURS: 11am to 7pm PST

$73,000 - $80,000 a year. Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.