Commercial Operations Analyst

J.D. Power; United States; Remote; USD 24,000 - 27,000; Full time

Job summary

JD Power is seeking a Commercial Operations Analyst for a remote role based in Mexico. The position supports Revenue Operations by ensuring data integrity, assisting with quote-to-cash workflows, and delivering reliable business reporting across Sales and Customer Success teams.

The role requires 2-5 years in commercial operations, a Bachelor’s degree (preferred), strong analytical and communication skills, and proficiency with Excel, Salesforce, and Microsoft Teams.

Qualifications

• 2-5 years of commercial operations experience
• Bachelor’s Degree preferred
• Analytical and problem-solving mindset
• Strong communication and interpersonal skills
• English proficiency required (written and verbal) to effectively communicate with global colleagues, customers, and business partners
• Customer focused
• Effective time management
• Experience using Excel, Microsoft Teams, Salesforce

Responsibilities

• Support day-to-day administration of Salesforce and related commercial systems.
• Assist with account hierarchy maintenance.
• Support forecasting, pipeline management, and revenue reporting activities.
• Help monitor adherence to commercial processes and governance standards.
• Support KPI tracking across Sales, Customer Success, and Commercial Operations teams.
• Assist with user acceptance testing (UAT) for new system enhancements.
• Support system implementations and process improvement projects.
• Partner with Sales, Customer Success, Finance, and IT teams to resolve operational issues.
• Help maintain business documentation and operational knowledge repositories.
• Participate in meetings and provide project coordination support when needed.

Skills

Commercial operations

Salesforce

Excel

Data analysis

Communication

Education

Bachelor's Degree

Tools

Salesforce

Excel

Microsoft Teams

Job description

Job Description

Job Title: Commercial Operations Analyst

Location

Remote | Mexico
Reports to: Director, Client Services

Employment Type

Full-time

This is an existing vacancy

About the Role

The Commercial Operations Analyst will supports Revenue Operations by ensuring data integrity, supporting sales and customer success processes and assisting with ongoing process improvement initiatives. This position will work closely with Sales, Customer Success, Finance, Product and the greater Revenue Operations team to ensure efficient quote to cash workflows, data accuracy and reliable business reporting.

In this role, you will:

• Support day-to-day administration of Salesforce and related commercial systems.

• Assist with account hierarchy maintenance.

• Support forecasting, pipeline management, and revenue reporting activities.

• Help monitor adherence to commercial processes and governance standards.

• Support KPI tracking across Sales, Customer Success, and Commercial Operations teams.

• Assist with user acceptance testing (UAT) for new system enhancements.

• Support system implementations and process improvement projects.

• Partner with Sales, Customer Success, Finance, and IT teams to resolve operational issues.

• Help maintain business documentation and operational knowledge repositories.

• Participate in meetings and provide project coordination support when needed.

Required Qualifications

• 2-5 years of commercial operations experience

• Bachelor’s Degree is preferred

• Analytical and problem-solving mind

• Strong communication and interpersonal skills

• English proficiency required (written and verbal) to effectively communicate with global colleagues, customers, and business partners.

• Customer focused

• Effective time management

• Experience using Excel, Microsoft Teams, Salesforce

Compensation and Benefits

This position has a starting salary range of $450,000 - $500,000 MXN per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

• We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

• We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

• We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

• We get it done. We focus on execution, accountability, and results.

• We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact [e-mail] for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.