Commercial Loan Processing Specialist

West Michigan Community Bank; Wyoming (MI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

West Michigan Community Bank seeks a Commercial Loan Processing Specialist in Wyoming, MI. This role involves preparing and processing loan documents, ensuring compliance with regulations, and collaborating with lenders and team members. Candidates should have a high school diploma or equivalent, strong Microsoft Office skills, and preferably experience in bank loan operations. The role offers a hybrid work model after initial training and engagement with a supportive team environment.

Qualifications

• Strong proficiency with Microsoft Office applications including Word, Excel, Teams, and Outlook.
• Excellent written and verbal communication skills.
• Ability to consistently produce a high volume of work that is accurate, thorough, and well-organized.
• Work independently as well as collaboratively within a team environment.

Responsibilities

• Prepare documentation for all new, renewed, extended, and modified commercial loans.
• Retrieve required information for audits related to loans.
• Collaborate with the Loan Processing Team to ensure all files are complete and audit-ready.

Skills

Microsoft Office applications

Written communication

Verbal communication

Organizational skills

Team collaboration

Decision-making skills

Education

High school diploma or equivalent

Previous bank loan operations experience

Tools

Synergy

Job description

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Position: Commercial Loan Processing Specialist

Location: Wyoming, MI

Job Id: 302

# of Openings: 1

Job Title: Commercial Loan Processing Specialist

Department: NFGI Loan Processing

Reports To: Director of Loan Administration

FLSA Status: Non-exempt

Position Summary

The Commercial Loan Processing Specialist prepares documentation for all new, renewed, extended, and modified commercial loans. This role is responsible for the accurate production of loan documents through our documentation software and delivers a complete, compliant loan package to both the lender and the customer.

In addition, this role contributes with following written procedures and proactively identifying and resolving issues within the loan processing workflow. Research may be required, including collaboration with team members and management, to ensure the accuracy and integrity of loan-related matters.

The Commercial Loan Processing Specialist is also responsible for gathering documentation needed for audits related to this function and works closely with the Loan Processing Team to ensure that all loan files are complete, accurate, and audit‑ready.

Specific Job Functions & Responsibilities

• Follow all federal regulations and related internal procedures
• Maintain a working knowledge of the loan policy, including lending limits and approval requirements
• Participate in discussions with assigned lenders, loan assistants, and the loan review team to obtain and maintain current, accurate file information
• Maintain and scan all received information into Synergy
• Use department checklists to verify complete and accurate information for new and existing loans, coordinating with loan assistants, lenders, the loan review team, and third‑party vendors
• Process approved commercial loans using automated loan document preparation software
• Input data based on information received from the Loan Assistant and Loan Officer
• Collaborate with the Loan Assistant to resolve loan‑related issues and obtain documents needed to complete the documentation and/or booking process, including recording mortgages, UCC filings, title recordings, and other lien‑perfection items
• Obtain required approvals for outstanding or missing items in accordance with loan operations procedures
• Prepare documentation and support processes for SBA loans
• Work collaboratively with the review team to ensure accurate documentation
• Maintain review tracking reports
• Maintain clear communication with the loan processing group and all relevant parties involved in the loan
• Assist on projects through completion
• Perform other duties as assigned by management

Required Skills/Abilities

• Strong proficiency with Microsoft Office applications including Word, Excel, Teams, and Outlook
• Excellent written and verbal communication skills
• Ability to consistently produce a high volume of work that is accurate, thorough, and well‑organized
• Work independently as well as collaboratively within a team environment, demonstrating sound judgment and effective decision‑making skills

Education/Experience Required

A high school diploma or equivalent is required. Previous bank loan operations experience along with lending regulation and loan documentation knowledge is preferred.

Compliance

All associates have a responsibility to understand the Bank’s BSA/AML Program, the procedures outlined in it, and to follow the Program and procedures in carrying out their duties. When an associate has supervisory responsibilities, he or she will make certain that his/her staff understand the responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures. Any associate that fails to adhere to the BSA/AML Program or commits other violations of the Code of Conduct may be subject to disciplinary action up to and including termination.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initially in-office for training, then with the flexibility of up to two days of hybrid after learned responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, use hands to touch, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional travel may be required for training or other business‑related purposes.

Notice

• Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the employee will possess the abilities and aptitudes to perform each task proficiently.
• Ability means to possess and apply both knowledge and skill.
• This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.
• This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully competent performance, and other non‑discriminatory issues.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
• This position description does not create an employment contract, implied or otherwise than an “at will” employment relationship.

West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.