Commercial Loan Assistant II

First United Bank and Trust; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading bank is seeking a Commercial Loan Assistant II to provide exceptional service to customers and support loan officers in various administrative tasks. The ideal candidate will have prior banking experience and strong customer service skills, contributing to a culture of relationship banking. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Prior banking experience required.
• One to two years of prior loan assistant experience.

Responsibilities

• Provides exceptional service to bank customers by assisting with commercial loans.
• Supports loan officers with administrative tasks including closing and funding loans.
• Explains and promotes bank products based on customer needs.

Skills

Customer Service

Problem Solving

Organizational Skills

Interpersonal Skills

Education

High school diploma or GED

Job description

Join Our Team!

We have a great team of friendly, talented, and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Commercial Loan Assistant II

Job Description

SUMMARY

This position is responsible for providing exceptional service to bank customers by assisting with commercial loans as well as utilizing knowledge of the various accounts and products offered by the bank.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United's strong relationship banking culture through ongoing customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing, funding, and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications.
• Updates loan information in computer.
• Ensures that loan files contain documents with proper signatures, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and monitors line of credit advances.
• Prepares and sends wire forms to Wire Department for wires requested by customers, for participation loans, and loan funding.
• Handles advances and pay downs on floor plan line of credit.
• Monitors and maintains sold and bought participation loans.
• Prepares and closes deferrals.
• Provides assistance to the loan officer with exception reports.
• Coordinates loan closings.
• Gathers and sends all necessary information to CSR to open and make changes to customer accounts.
• Answers telephone inquiries and written inquiries concerning loan processing and account information.
• Receives and posts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs a variety of clerical duties requiring knowledge of departmental procedures.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around the work station.
• Recommends to supervisor possible methods to improve the department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High school diploma or GED required.
• Prior banking experience.
• One to two years of prior loan assistant experience.

Technical/Functional Competencies

• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Ability to initiate tasks and projects with little or no supervision.

• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use email, phone, and other communication tools are necessary.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.