Commercial Loan Administrator

Arbor-Bank; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Arbor Bank in Omaha, NE seeks a Commercial Loan Administrator to coordinate all pre-closing activities, work with credit for loan approvals, manage workflow, and prepare loan documents in Laser Pro. The role engages with customers and supports lenders in portfolio management.

Requirements include a high school diploma (associate degree preferred), strong organizational skills, attention to detail, and the ability to communicate clearly with clients and colleagues.

Qualifications

• Strong organizational skills with ability to manage multiple loan transactions and deadlines.
• Attention to detail when reviewing loan, title, and due diligence documents.
• Ability to communicate clearly with customers, lenders, and internal teams.

Responsibilities

• Coordinate loan requests with officers, attorneys, and third parties to close loans.
• Prepare loan documents in Laser Pro and assist in setting closing dates.
• Collect due diligence items and monitor weekly closings and workflow.
• Respond to customer inquiries about loans and DDAs and maintain files.
• Review closing documents for conformance with bank policies and approve where appropriate.

Skills

Strong organizational skills

Attention to detail

Clear and effective communication

Problem-solving ability

Microsoft Office proficiency

Ability to learn banking systems

Education

High school diploma or equivalent

Associate degree or relevant post-secondary education preferred

Tools

LaserPro

Loan administration systems

Core banking/workflow tools

Job description

Title: Commercial Loan Administrator

Reports to: Pre-Closing Loan Admin Manager

Position Type: Nonexempt

Hours: Monday – Friday, 8 am. – 5 p.m.

Work Location : In-office 4x’s per week – flexible hours subject to supervisor approval.

SUMMARY DESCRIPTION:

Commercial Business Specialist is responsible for coordinating all aspects related to pre-closing of a loan, coordinating with credit for loan approvals, managing workflow, and ordering documents. The position will engage with customers and answer questions related to both loan and DDA inquiries, coordinate the opening of DDA accounts, and support lenders in portfolio management. Requirements for a commercial business specialist include good organizational skills, attention to detail, and the ability to communicate clearly and effectively to clients and employees as well as solve problems in a timely manner.

MAJOR RESPONSIBILITIES/JOB DUTIES:

• To work with various officers, attorneys and other third-party personnel to coordinate loan requests and closing.
• Coordinate with credit teams to ensure loans request are in underwriting or fully approved. Collect final loan approval for the file.
• Prepare Loan Documents in Laser Pro and assist in setting closing dates.
• Collect all due diligence items needed for a loan closing including corporate docs, title, appraisal, appraisal review, credit reports, collateral documentation, serial numbers etc.
• Oversee department workflow and ensure all parties are aware of weekly closings, account openings, underwriting status, and customer calls.
• Ensure that the loan transactions are carried out within the assigned parameters of the bank’s loan policy.
• Answer customer inquiries around loans, DDAs, and general questions.
• To prepare, obtain, order, and analyze all the pertinent documentation and to carry out the verification of moderate to complex loan transactions.
• To provide valuable assistance in reviewing, preparing, and maintaining various credit files and to follow up on outstanding items.
• To process advances and disbursements as well as to be involved in preparation of the payoff letters.
• To review the closing documentation to ensure that the term and structure of the loans are in conformance with the policies of the bank.
• May be involved in periodic audits and works with external as well as internal parties to ensure the receipt of the vital loan documents and its final disposition.
• Review due diligence documents including but not limited to purchase contracts, entity documents, lease agreements, UCC searches and title and insurance policies.
• Responsible for safekeeping of original notes and collateral.
• Process adverse action and withdrawn files, including sending out declination letters and filling out adverse action forms.
• Maintain tickler system, including creation of and regular monitoring of ticklers.
• Process loan payments.
• Communicates with Loan officers about discrepancies, customer issues, outstanding ticklers, etc.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for team members,
• Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Perform physical requirements as described in the Physical Requirements section.
• Special projects and other duties as assigned or needed.

REQUIREMENTS:

• High school diploma or equivalent required; associate degree or relevant post-secondary education preferred.
• Minimum of 2 years of banking, lending, loan administration, commercial banking, or related financial services experience preferred.
• Ability to read, interpret, and apply established bank policies, procedures, loan approval requirements, and applicable regulatory requirements.
• Strong organizational skills with the ability to manage multiple loan transactions, deadlines, customers, and workflow priorities simultaneously.
• Strong attention to detail and accuracy, particularly when reviewing loan, collateral, entity, title, insurance, and other due diligence documentation.
• Ability to identify discrepancies, missing information, documentation deficiencies, and potential issues and take appropriate steps to resolve or elevate them.
• Ability to communicate clearly, professionally, and effectively with customers, lenders, credit personnel, attorneys, title companies, appraisers, insurance providers, and other internal and external parties.
• Ability to work independently within established policies, procedures, and assigned authority while appropriately seeking guidance or escalation when needed.
• Ability to research and self-source information using available systems, policies, procedures, and other resources.
• Ability to maintain confidentiality and exercise appropriate judgment when handling customer, financial, credit, and loan information.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use loan administration, document preparation, core banking, workflow, and other banking systems.
• Ability to meet established deadlines, service standards, quality expectations, and workflow requirements.
• Regular and reliable attendance is an essential function of the position.

PHYSICAL DEMANDS

• Primarily sedentary office work requiring the ability to sit and work at a computer for extended periods.
• Frequent use of a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to frequently reach with hands and arms and perform repetitive hand and finger movements associated with computer and office equipment use.
• Ability to occasionally stand, walk, bend, reach, and move throughout the office and bank premises.
• Ability to occasionally lift, carry, or move office materials, files, documents, and supplies weighing up to approximately 20 pounds.
• Ability to visually review and accurately interpret documents, computer screens, spreadsheets, and other written or electronic materials.
• Ability to hear and communicate effectively in an office environment and by telephone.
• Ability to maintain concentration and attention to detail while working in an environment that may include interruptions and competing priorities.

Affirmative action plan/equal employment opportunity (AAP/EEO) statement — Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability or any other basis protected by applicable law. We also believe in the principles of the Americans With Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: [phone] Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

English – Spanish – Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English