Commercial Loan Administrator

Arbor Bank; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

On-site 4x/week

Job summary

Arbor Bank in Omaha, NE is seeking a Commercial Loan Administrator to coordinate pre-closing of loans, interact with credit teams, and manage documentation.

You will open DDAs, support lenders, and maintain timely communication with clients and staff while adhering to loan policy.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years of banking, lending, loan administration, or related financial services experience preferred.
• Strong organizational skills with ability to manage multiple loan transactions and deadlines.
• Ability to communicate clearly and professionally with customers, lenders, and staff.

Responsibilities

• Coordinate loan requests and closing with officers and third parties.
• Prepare loan documents in Laser Pro and assist in setting closing dates.
• Collect due diligence items for loan closings including documents and reports.
• Oversee department workflow and keep parties informed of closings, account openings, and status.
• Answer customer inquiries about loans, DDAs, and general questions.

Skills

Organizational skills

Detail orientation

Communication

Microsoft Office

Loan administration

Customer service

Time management

Education

High school diploma

Associate degree

Tools

Laser Pro

Loan documentation software

Job description

Title: Commercial Loan Administrator
Reports to: Pre-Closing Loan Admin Manager
Position Type: Nonexempt
Job Location: Omaha, NE - 16949 Lakeside Hills Plz., Omaha, NE 68130
Hours: Monday – Friday, 8 am. – 5 p.m.
Work Location: In-office 4x’s per week – flexible hours subject to supervisor approval.

Summary Description

Commercial Business Specialist is responsible for coordinating all aspects related to pre-closing of a loan, coordinating with credit for loan approvals, managing workflow, and ordering documents. The position will engage with customers and answer questions related to both loan and DDA inquiries, coordinate the opening of DDA accounts, and support lenders in portfolio management. Requirements for a commercial business specialist include good organizational skills, attention to detail, and the ability to communicate clearly and effectively to clients and employees as well as solve problems in a timely manner.

Major Responsibilities/Job Duties

• To work with various officers, attorneys and other third-party personnel to coordinate loan requests and closing.
• Coordinate with credit teams to ensure loans request are in underwriting or fully approved. Collect final loan approval for the file.
• Prepare Loan Documents in Laser Pro and assist in setting closing dates.
• Collect all due diligence items needed for a loan closing including corporate docs, title, appraisal, appraisal review, credit reports, collateral documentation, serial numbers etc.
• Oversee department workflow and ensure all parties are aware of weekly closings, account openings, underwriting status, and customer calls.
• Ensure that the loan transactions are carried out within the assigned parameters of the bank’s loan policy.
• Answer customer inquiries around loans, DDAs, and general questions.
• To prepare, obtain, order, and analyze all the pertinent documentation and to carry out the verification of moderate to complex loan transactions.
• To provide valuable assistance in reviewing, preparing, and maintaining various credit files and to follow up on outstanding items.
• To process advances and disbursements as well as to be involved in preparation of the payoff letters.
• To review the closing documentation to ensure that the term and structure of the loans are in conformance with the policies of the bank.
• May be involved in periodic audits and works with external as well as internal parties to ensure the receipt of the vital loan documents and its final disposition.
• Review due diligence documents including but not limited to purchase contracts, entity documents, lease agreements, UCC searches and title and insurance policies.

• Responsible for safekeeping of original notes and collateral.
• Process adverse action and withdrawn files, including sending out declination letters and filling out adverse action forms.
• Maintain tickler system, including creation of and regular monitoring of ticklers.
• Process loan payments.
• Communicates with Loan officers about discrepancies, customer issues, outstanding ticklers, etc.

• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for team members,
• Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Perform physical requirements as described in the Physical Requirements section.
• Special projects and other duties as assigned or needed.

Requirements

• High school diploma or equivalent required; associate degree or relevant post-secondary education preferred.
• Minimum of 2 years of banking, lending, loan administration, commercial banking, or related financial services experience preferred.
• Ability to read, interpret, and apply established bank policies, procedures, loan approval requirements, and applicable regulatory requirements.
• Strong organizational skills with the ability to manage multiple loan transactions, deadlines, customers, and workflow priorities simultaneously.
• Strong attention to detail and accuracy, particularly when reviewing loan, collateral, entity, title, insurance, and other due diligence documentation.
• Ability to identify discrepancies, missing information, documentation deficiencies, and potential issues and take appropriate steps to resolve or escalation when needed.
• Ability to communicate clearly, professionally, and effectively with customers, lenders, credit personnel, attorneys, title companies, appraisers, insurance providers, and other internal and external parties.
• Ability to work independently within established policies, procedures, and assigned authority while appropriately seeking guidance or escalation when needed.
• Ability to research and self-source information using available systems, policies, procedures, and other resources.
• Ability to maintain confidentiality and exercise appropriate judgment when handling customer, financial, credit, and loan information.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use loan administration, document preparation, core banking, workflow, and other banking systems.
• Ability to meet established deadlines, service standards, quality expectations, and workflow requirements.
• Regular and reliable attendance is an essential function of the position.

PHYSICAL DEMANDS

• Primarily sedentary office work requiring the ability to sit and work at a computer for extended periods.
• Frequent use of a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to frequently reach with hands and arms and perform repetitive hand and finger movements associated with computer and office equipment use.
• Ability to occasionally stand, walk, bend, reach, and move throughout the office and bank premises.
• Ability to occasionally lift, carry, or move office materials, files, documents, and supplies weighing up to approximately 20 pounds.
• Ability to visually review and accurately interpret documents, computer screens, spreadsheets, and other written or electronic materials.
• Ability to hear and communicate effectively in an office environment and by telephone.
• Ability to maintain concentration and attention to detail while working in an environment that may include interruptions and competing priorities.

WORK ENVIRONMENT

— no adverse environmental conditions expected.

Affirmative action plan/equal employment opportunity (AAP/EEO) statement

Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment. No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability or any other basis protected by applicable law. We also believe in the principles of the Americans With Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail] www.ArborBanking.com