Commercial Loan Administrator

bankESB; Easthampton (MA); On-site; USD 65,000 - 100,000; Full time

Job summary

bankESB in Easthampton, MA is recruiting for a Commercial Loan Administration role. You will respond to inquiries, process overdrafts, prepare commitment letters, and coordinate loan closings with attorneys and loan officers.

You will prepare non-real estate loan documents, review loan terms, and maintain loan files. The position requires accuracy, strong communication, and knowledge of regulations such as BCA, CRA, HMDA, and flood rules.

Qualifications

• Minimum 3–5 years Commercial Loan Administration experience.
• Knowledge of commercial lending activities including C&I, real estate, construction loans.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Familiarity with loan documentation and related regulations.

Responsibilities

• Respond to internal and external customer inquiries and direct to appropriate departments.
• Process daily overdrafts and return deposited items for Commercial customers.
• Prepare commitment letters per loan approval terms.
• Coordinate Commercial Loan Closing with Attorney or Loan Officer.
• Prepare new loan documentation for non-real estate secured loans and Amendments.
• Review and interpret commercial loan documents for servicing in senior/subordinate positions.
• Provide ongoing support to maintain customer relations and loan system data.
• Identify and resolve post-closing exceptions noted during QC process.
• Track loan-related expenses and fees.
• File/search UCCs to perfect Bank’s lien on borrower assets.
• Ensure Standard Flood Hazard Determination Forms are obtained for all commercial loans.
• Obtain Patriot Act IDs and verify customer information for all Commercial customers.
• Prepare Reg. B notifications to business applicants.
• Maintain Commercial Loan files by scanning/importing documents.
• Annually obtain updated insurance to support loans.
• Research and resolve monetary or documentation inquiries and servicing matters.
• Adhere to timelines and collaborate with other bank departments to respond to inquiries.

Skills

Commercial loan knowledge

Attention to detail

Client communication

Regulatory awareness

Windows & Adobe Pro

Education

High School diploma or GED

Tools

Word

Excel

Adobe Acrobat

LaserPro

LoanVantage

Identifi

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities

• Respond to internal and external customer inquiries, resolve commercial customer problems and/or assist in resolving commercial inquiries by directing customers to appropriate departments.
• Responsible for processing the daily overdrafts and return deposited items for the Bank’s Commercial customers while adhering to the prescribed policies and procedures.
• Prepare commitment letters in accordance with loan approval terms and conditions.
• Coordinate the Commercial Loan Closing by communicating with the Attorney and/or the Loan Officer.
• Prepare new loan documentation on loans that are not real estate secured and prepare Amendments to Notes and/ or Loan Documents as described in the appropriate loan approval.
• Review and interpret commercial loan documents to service commercial loans in senior and subordinate positions in accordance with agree upon terms.
• Provide on-going support to foster customer relations. Ensure on-going maintenance of loans in the system to meet customer’s and the bank’s needs.
• Responsible for resolving any post-closing exceptions noted during the quality control process.
• Responsible for tracking all loan collection expenses, vendor fees, good faith deposits and other professional fees.
• Responsible for filing and/or searching UCC’s (Uniform Commercial Code) through the UCC direct website in order to perfect the Bank’s lien on Borrower’s assets pledged as collateral.
• Responsible for ensuring that Standard Flood Hazard Determination Forms have been ordered and received on all Commercial Loans.
• Responsible for obtaining the receipt of the Patriot Act Identification and verifying customer information on all new and existing Commercial Loan customers in accordance with all procedures related to the Patriot Act.
• Responsible for the preparation of Reg. B notifications to business applicants.
• Responsible for maintaining Commercial Loan files by scanning/importing required documents efficiently and accurately.
• Annually obtain updated insurance to support outstanding loans.
• Perform in-depth research and analysis leading to resolution of inquires related to monetary or documentation issues. Research and processes all servicing matters relating to commercial accounts.
• Adhere to timelines and deadlines established based on client needs and department workflow.
• Works with other bank departments as needed to facilitate responses to customer inquiries.

Position Requirements

• High School diploma or general education degree (GED) required
• Must have a minimum of three to five years Commercial Loan Administration experience.
• Must possess working knowledge of commercial lending activities, such as commercial & industrial lending, commercial and real estate lending, Construction loans, lending of condominium associations and small business administration programs.
• Must have excellent communications, written, verbal and interpersonal skills.
• Ability to pay close attention to detail, work independently and meet deadlines in a fast-paced environment.
• Strong knowledge of commercial loan documentation title policies, entity formation documents, and working regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, CRA, CD, HMDA, and flood regulations preferred.
• Strong organizational skills in working effectively with other divisions of the Bank.
• Ability to handle multiple priorities.
• Excellent customer relations, communications and interpersonal skills.
• Strong PC skills including proven ability to assimilate software applications including Word, Excel, in a windows environment as well as Adobe Professional, LaserPro, Loan Vantage, and Identifi.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Affinitive Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.