Commercial Lines Underwriting Assistant

Merchants Mutual Insurance; Bedford (NH); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Two in-office days per week

Wednesday Team Day

Competitive pay

Generous benefits

Job summary

Merchants Insurance Group is seeking a Commercial Lines Underwriting Assistant in Bedford, New Hampshire. The role supports the underwriting team with setting up new business, quotes, renewals and endorsements in the company policy writing system.

Ideal candidates will have 1+ year insurance experience, strong communication skills and familiarity with rating terminology. This position offers a hybrid schedule with two in-office days weekly, including a Wednesday Team Day.

Qualifications

• Minimum of a high school diploma or equivalent work experience.
• At least 1 year of work experience in an Insurance Company or Agency.
• Experience with insurance rating and terminology is preferred.
• Strong communication and customer service skills are essential.
• Proficiency with Microsoft Word; knowledge of ImageRight is a plus.

Responsibilities

• Set up new business, quotes, renewals and endorsements in the policy writing system.
• Respond to inquiries from agents regarding policy ratings and billing status.
• Update rating information and support the underwriting team to meet service goals.
• Review loss control surveys to verify policy exposures for proper rating.
• Assist in achieving commercial lines loss ratio and production objectives for the territory.

Skills

Excellent communication and customer

Insurance rating knowledge

Microsoft Word experience

ImageRight knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

ImageRight

Job description

New England Regional Offi
5 Bedford Farms
Suite 101
Bedford, NH 03110, USA

New England Regional Offi
5 Bedford Farms
Suite 101
Bedford, NH 03110, USA

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Commercial Lines Underwriting Assistant for our Commercial Lines Underwriting team located in Bedford, New Hampshire.

The Commercial Lines Underwriting Assistant will become part of a dedicated underwriting team focused on setting up new business, quotes, renewals and endorsements into our company policy writing system.

Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:

• 2026 Big I of NY Outstanding Carrier Partner - Carrier of the Year honor
• Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
• Fast Track Company (2019–2025) and Top Private Company (2019–2025)
• Ward’s 50 top-performing property-casualty insurer (2021–2024)
• Ivans Spark Award for Innovation (2024–2025)
• Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

We offer a hybrid work schedule, requiring two full days per week in the office including a mandatory Wednesday Team Day and flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.

Essential Duties and Responsibilities include, but are not limited to:

• Responds to inquiries from agents regarding policy ratings and billing status.
• Updates rating information, verifies policy information, and works with the underwriting team to meet service standards and company goals.
• Reviews loss control surveys to verify policy exposures for proper rating.
• Assists in the achievement of commercial lines loss ratio objectives for the assigned territory.
• Assists in the achievement of commercial lines production goals for the assigned territory.

Qualifications & Skills:

• High school diploma or equivalent work experience.
• 1 plus years’ work experience in an Insurance Company or Agency.
• Prior experience in insurance rating and knowledge of insurance terms.
• Excellent communication and customer service skills.
• Computer experience including Microsoft Word experience.
• ImageRight knowledge is a plus.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $22.61 - $30.15 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Colleague Appreciation Events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require two full days per week in the office with a mandatory Wednesday Team Day, and the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Qualifications

Skills

Behaviors

Motivations

:

Education

Experience

Preferred

1 year:

1 plus years’ work experience in an Insurance Company or Agency.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.