Commercial Lines Team Leader (Miami Condo Unit)

USI Insurance Services; Coral Gables (FL); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Lines Team Lead to oversee operational activities in a dynamic hybrid work environment. This role requires a strong background in Commercial Property & Casualty Insurance, with an emphasis on client relationship management and team leadership. The successful candidate will be responsible for ensuring service standards, managing a team, and maintaining quality control. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a team where your expertise will drive success and innovation in the insurance industry.

Qualifications

• 5+ years in Commercial Property & Casualty Insurance with strong technical expertise.
• Must hold state Property & Casualty insurance license or be willing to obtain.

Responsibilities

• Manage operational activities and ensure service standards are met.
• Provide technical expertise and respond to client inquiries effectively.

Skills

Commercial Property & Casualty Insurance

Client Relationship Management

Team Leadership

Problem Solving

Communication Skills

Education

High School Graduate

College Degree (Preferred)

Tools

Microsoft Office

Sagitta/ImageRight

Job description

General Description: Responsible for managing the operational activities of the Commercial Lines Miami Condo Unit in order to ensure consistent standards of service and professionalism. Required to perform essential functions and meet service standards, Best Practices, and Risk Management Quality Control standards developed by USI. Individual in this position may also have responsibilities handling a book of business and adhere to Account Manager Position description, as well. The Commercial Lines Team Lead will observe a hybrid work setting of three days per week in the Coral Gables office.

Responsibilities:

• Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
• Expertise in understanding the USI ONE Advantage; Stewardship process and deliverables identified via the OMNI engine. Contribute information and ideas during strategy meetings.
• Respond to client requests for information, documents, and general insurance inquiries. Handle all aspects of Commercial Lines Property & Casualty Insurance. Occasional outside service visits, to the client, may be required.
• Maintain quality control of renewal expirations, avoid any lapse in coverage. Ensure team members are addressing renewals in a timely manner.
• Monitor adherence to service standards through Key Performance Indicator (KPI) reporting.
• Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog.
• Identify, plan and resolve routine department coverage and workload issues. Take necessary action to resolve issues.
• Perform periodic quality audits, when necessary.
• Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices. Maintain a high degree of accuracy in agency management and document management systems.
• Responsible for management of 2 or more employees.
• Responsible for interviewing, hiring, training and development of the team.
• Manage employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.
• Other projects or duties, as needed.

Knowledge, Skills and Abilities:

• 5+ years experience in Commercial Property & Casualty Insurance Agency along with comprehensive understanding of all Property & Casualty insurance coverage's, underwriting and rating concepts.
• High School Graduate. College degree preferred, but not required.
• Prior managerial experience preferred, but not required. Ability to manage others effectively.
• Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
• Hold an industry designation such as ARM, CIC, and CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Must be comfortable with internet based programs as well as intermediate knowledge of Microsoft office products. Knowledge of Sagitta/ImageRight preferred, but not required.
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment.
• Keep informed regarding industry information, new product information, legislation, coverage's and technology to continuously improve knowledge and performance.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.