Responsibilities
- Manage and consult on assigned book of business: negotiate terms, conditions, coverage limits, and pricing with carriers and wholesalers.
- Work with the Claims Department on relevant claims for assigned clients.
- Ensure renewal timelines are adhered to and create renewal timelines for new business.
- Responsible for accurate information such as updated exposures, driver information, reporting forms, signed endorsements, and miscellaneous information to avoid E&O claims.
- Maintain a follow-up system to ensure policies, endorsements, and other information are received in accordance with requests.
- Provide mentorship and support to Coordinators and Account Managers as needed.
- Build and maintain strong relationships with carriers and clients through regular contact and visits. Keep clients informed about industry trends and regulatory issues.
- Review client contracts to ensure compliance with insurance requirements.
- Independently answer coverage questions.
Knowledge, Skills, and / or Abilities :
- Customer-focused with the ability to establish and maintain effective relationships.
- Experience with EPIC or similar agency management systems required.
- Intermediate proficiency in Microsoft Office products, specifically Word, Excel, and Outlook.
- Polished verbal and written communication skills; ability to write clearly and concisely, edit for spelling and grammar, and interpret written information.
- Highly organized with excellent communication skills.
- Self-confident and capable of making independent decisions.
- Ability to interact effectively with a variety of people and personalities.
- Strong leadership skills.
- Flexibility and adaptability to changing priorities, deadlines, and technology.
- Technical expertise combined with analytical and problem-solving skills.
- Ability to handle situations professionally and courteously.
- Strong attention to detail, decision-making, and problem resolution skills.
- Willingness to work overtime as necessary to meet deadlines.
Education and / or Experience :
- High school diploma or equivalent required; additional training or education preferred.
- Typically, more than 10 years of Commercial Lines and industry experience.
- Keen ability to understand and assess policy forms and endorsements.
- Strong business writing skills demonstrated through relevant work and assessments.
- Proficiency in Outlook, Word, Excel, and CRM systems; EPIC experience highly desired.
Certificates, Licenses, Registration :
- P&C Insurance License required upon hire.
What We Offer :
Competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture emphasizes building and nurturing lifelong relationships. The salary range is $100,000 - $112,000, determined by experience, credentials, education, certifications, skill level, scope, and location. Additional performance-based incentives may apply.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer. Job ID 22100797