Commercial Lines Senior Claims Consultant

USI Insurance Services; Falls Church (VA); Remote; USD 100,000 - 125,000; Full time

Job summary

Become a key member of a leading insurance brokerage firm as a Commercial Lines Senior Claims Consultant. In this role, you will provide claims advocacy and consultancy services while managing complex claims for USI’s top clients. Your expertise in claims administration and negotiation will directly impact client satisfaction and business outcomes. The opportunity to work remotely within the Mid-Atlantic region offers flexibility, facilitated by USI's commitment to employee engagement and a culture of success.

Benefits

Competitive pay and incentives

Paid family leave

401(k) and flexible spending accounts

Award-winning wellness programs

Training and development opportunities

Qualifications

• 8+ years in a claims administration role for a Commercial Lines agency required.
• Property & Casualty license required or ability to obtain within 90 days of hire.
• Strong understanding of loss forecasting and reserve analysis.

Responsibilities

• Conduct claim reviews and analyze loss trends to mitigate claim duration and severity.
• Advocate for clients on complex claims and negotiate with carriers.
• Provide guidance on litigation management and develop action plans.

Skills

Claims Administration

Negotiation

Financial Analysis

Data Interpretation

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Join to apply for the Commercial Lines Senior Claims Consultant role at USI Insurance Services

19 hours ago Be among the first 25 applicants

Join to apply for the Commercial Lines Senior Claims Consultant role at USI Insurance Services

Direct message the job poster from USI Insurance Services

Description and Requirements

*While this position offers the employee the ability to work from home, the employee must live within USI's Midatlantic region and be within a commutable distance to their client sites.**

• Conduct claim reviews in conjunction with service plan. Monitor and measure financial impact of USI reviews and communicate results to client.
• Negotiate with carriers to develop special account instructions.
• Analyze loss trends and business issues. Tailor service plan to address adverse trends and mitigate claim duration, severity and costs using claims management solutions.
• Advocate on behalf of clients on claim denials, reservation of rights, negotiating optimal coverage position.
• Assist client with evaluation and reporting of complex claims.
• Review reserving accuracy on specific claims.
• Develop action plan and assist with resolution of complex/high exposure or high-profile claims.
• Provide guidance on litigation management and medical management solutions.
• Partner with risk control and analytics/placement team to identify loss trends and develop a comprehensive program focused on reducing total cost of risk.
• Contribute insights and client solutions in USI team huddle meetings.
• Navigate clients through complex claims including Employment Practices Liability (EPL), Directors & Officers (D&O) and Errors & Omissions (E&O)
• Evaluate third-party administrators (TPAs) and install TPA or carrier alongside client.
• Remain current with Carrier and TPA service and technology capabilities, industry trends, development around key case law, and industry claims solutions.
  
  

Requirements

Description and Requirements

General Description: Provide claims advocacy and consulting services for USI’s most complex Commercial Lines clients . **While this position offers the employee the ability to work from home, the employee must live within USI's Midatlantic region and be within a commutable distance to their client sites.**

Responsibilities

• Conduct claim reviews in conjunction with service plan. Monitor and measure financial impact of USI reviews and communicate results to client.
• Negotiate with carriers to develop special account instructions.
• Analyze loss trends and business issues. Tailor service plan to address adverse trends and mitigate claim duration, severity and costs using claims management solutions.
• Advocate on behalf of clients on claim denials, reservation of rights, negotiating optimal coverage position.
• Assist client with evaluation and reporting of complex claims.
• Review reserving accuracy on specific claims.
• Develop action plan and assist with resolution of complex/high exposure or high-profile claims.
• Provide guidance on litigation management and medical management solutions.
• Partner with risk control and analytics/placement team to identify loss trends and develop a comprehensive program focused on reducing total cost of risk.
• Contribute insights and client solutions in USI team huddle meetings.
• Navigate clients through complex claims including Employment Practices Liability (EPL), Directors & Officers (D&O) and Errors & Omissions (E&O)
• Evaluate third-party administrators (TPAs) and install TPA or carrier alongside client.
• Remain current with Carrier and TPA service and technology capabilities, industry trends, development around key case law, and industry claims solutions.
  
  

Knowledge, Skills And Abilities

• 8+ years in a claims administration role for a Commercial Lines agency required.
• Bachelor’s degree strongly preferred.
• Property & Casualty license required (or ability to obtain the license within 90 days of hire).
• Detailed understanding of multiple lines of commercial lines coverage (generally workers compensation, liability and property or marine & energy). Claims expertise in Workers Compensation is required.
• Comfortable with internet-based programs and expertise in Microsoft Office products.
• Strong understanding of loss forecasting, experience mods, reserve analysis, collateral, etc.
• Expert business, negotiation, and data interpretation skills.
• Strong written and verbal communication skills. Must effectively deliver messages to C-suite.
• Ability to work well in a team environment.
  
  

Why USI?

With more than $2.7 billion in revenue and over 10,000 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future.

Committed to a Diverse, Equitable, and Inclusive Workplace

Our award-winning I’m With U diversity, equity, and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

• Recognized as one of Insurance Business America’s Top Insurance Employers for the seventh consecutive year (2018-2024).
• Named to Business Insurance’s annual list of the Best Places to Work in Insurance five years in a row (2020-2024).
• Named to Fortune’s 2024 Best Workplaces in Financial Services & Insurance list.
• Honored by Glassdoor as a Best-Led Company in the U.S. in 2024.
• Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
  
  

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

$100,000-$125,000

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

Referrals increase your chances of interviewing at USI Insurance Services by 2x

Get notified about new Senior Claims Consultant jobs in Falls Church, VA.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.