Commercial Lines Select Department Manager

Walsh Duffield; Buffalo (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Walsh Duffield in Buffalo, NY, seeks a Commercial Lines Department Manager to grow and service the Select Commercial Insurance division’s client base, ensuring accuracy and professionalism.

This role leads a team, coordinates workflows, analyzes contracts, quotes and binds coverage, and trains staff on new products while maintaining strong client relationships and meeting service standards.

Qualifications

• Minimum 8-10 years of commercial insurance experience (required).
• Previous leadership, supervisory, training or workflow management experience preferred.
• Property & Casualty license, required.
• Ongoing continuing education towards CPCU, CIC, AINS, AAI or AIM (preferred).

Responsibilities

• Set priorities and manage workflow for the department.
• Analyze contracts, quoting, and binding coverage.
• Monitor the workflows of Account Executives and inform producers of important activity.
• Train new employees and lead the implementation of updated procedures and programs.
• Continuously evaluate workflows and procedures to improve accuracy, turnaround time, and client experience.
• Assist Account Executives in analyzing exposures and educating clients on terms, conditions, and limitations.

Job description

• Base Pay $80,000.00 - $100,000.00 / Year
• Employee Type Exempt
• Manage Others Yes

Contact information

• Email [e-mail]

JOB SUMMARY:

Grow and service the Property & Casualty insurance programs of the Select Commercial Insurance Division’s clients and prospects, accurately and professionally.

ESSENTIAL FUNCTIONS

• Service — Execute the Select Department service plan and manage an assigned book of business. Resolve complex service issues, train and educate staff on new commercial lines products and programs, and educate clients to drive satisfaction and retention
• Growth — Build and execute a marketing plan that increases revenue including cross-sell opportunities, profitability, including cross-sell products and handling inbound select-division leads.
• Team Management — Coordinate team activities to deliver the growth and service plans, including goal setting, performance reviews, talent management, succession planning, and professional development.

ADDITIONAL RESPONSIBILITIES

As the Commercial Lines Select Department Manager, major responsibilities include but are not limited to:

• Set priorities and manage workflow, including independently analyzing contracts, quoting, and binding coverage.
• Monitor the workflows of Account Executives and keep producers informed of important activity.
• Train new employees and lead the implementation of updated procedures and programs.
• Continuously evaluate the workflows and procedures used to handle select business accounts, identifying and implementing efficiencies that improve accuracy, turnaround time, and the client experience.
• Assist Account Executives in analyzing exposures, recommending coverage and risk management solutions, and educating clients on terms, conditions, and limitations.
• Support marketing, proposing, and completing applications; submit to appropriate carriers and follow up to ensure timely policy or quote delivery.
• Determine which markets to approach for new business based on in-depth knowledge of carrier appetite and industry changes.
• Actively round out accounts and solicit coverage increases at every service contact; refer clients to the Benefits and Personal Insurance Divisions.
• Maintain strong, professional relationships with clients, staff, carriers, and vendors; uphold division and agency service standards.
• Maintain required licensing, continuing education, and commercial insurance product knowledge.
• Partner with the Commercial Line Department Manager on updating and finalizing department operating procedures.
• Adhere to the stated expectations of the E&O Plus Quality Management Program
• Agency specific training will be provided.

EDUCATION AND EXPERIENCE

• A minimum of 8-10 years' commercial insurance experience (required).
• Previous leadership, supervisory, training or workflow management experience, preferred.
• Property & Casualty license, required.
• Ongoing continuing education towards CPCU, CIC, AINS, AAI, ACSR or AIM (preferred)

KNOWLEDGE, SKILLS AND ABILITIES

• Full knowledge of insurance products, principles, markets, and procedures.
• Ability to work independently and carry out complex tasks involving abstract variables.
• Strong written and verbal communication; able to explain and interpret complex information.
• Time management, analytical, problem-solving, negotiating and decision-making skills.
• Proficiency with Microsoft Office and agency systems.
• Commitment to high-quality service and effectiveness in a team environment.

Reports to/Department

Manager of Commercial Lines Operations

FLSA Job Classification

Exempt (Full-Time)

ADA Requirements

Walsh Duffield Cos., Inc. complies with the Americans with Disabilities Act. Reasonable accommodations may be made to qualified individuals with disabilities to perform the essential functions of this position.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit while using hands to use a computer or other technologies. The employee frequently is required to see, talk and hear.

The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must regularly lift and/or move up to 15 pounds.

The noise level in the work environment is usually light.

This job description is intended to describe the normal level of work required by the person performing the work. The principal duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs rise, or as required.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Walsh Duffield Cos., Inc. is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex orientation, national origin, genetic information, sex, age, disability, protected veteran status, or any other characteristic protected by law. We welcome diversity and highly encourage applications from diverse candidates, including those with disabilities.