Commercial Lines Processor (Customer Support)

TROXELL; Springfield (IL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the insurance sector is seeking a detail-oriented Commercial Lines Processor to enhance customer support and assist in processing policies. This role involves compiling client information, entering data, and maintaining accurate records while ensuring confidentiality and security. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication skills and a proactive approach to problem-solving. Join a team that values inclusivity and innovation, where your contributions will make a significant impact in delivering exceptional service to clients.

Qualifications

• 0-3 years of experience in a business or office setting highly desired.
• Property & Casualty License at hire or within 180 days of hire.

Responsibilities

• Compile and organize client information necessary to process new and renewal policies.
• Enter data and text from various source documents into electronic files.

Skills

Customer Service

Data Entry

Communication Skills

Organizational Skills

Education

High School Graduate or GED

Advanced training at technical, business, or college level

Tools

MS Office (Word and Excel)

Job description

Join to apply for the Commercial Lines Processor (Customer Support) role at TROXELL

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Join to apply for the Commercial Lines Processor (Customer Support) role at TROXELL

This range is provided by TROXELL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

About Us

Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect our people. We safeguard your future. We win by protecting people.

About The Role

The Processor will assist Producers and Service Line personnel in handling and processing new and renewal product lines business. Will also provide in-house customer service to clients as assigned and requested.

What You’ll Be Doing (Essential Responsibilities)

• Compile and organize client information necessary to process new and renewal policies, cancellations requests, and endorsement forms. Set up and maintains manual and electronic policy holder files.
• Enter data and text from a variety of source documents into electronic information files. Review and monitor output documents for discernible errors and enter corrections.
• Apply appropriate safeguards regarding the confidentiality and security of items such as policies, bank accounts, social security numbers, and endorsement forms.
• Review endorsements for accuracy and email/mail to clients. Answer questions on certificates.
• Maintain a suspense system to track outstanding orders, correspondence, and reports; and conduct appropriate follow up by telephone or personal contact to ensure accuracy and completeness of files. May issue binders. Follow up on suspense items and emails to carriers.
• Perform a variety of administrative support functions such as the sorting and processing of work unit mail, making proposals for Account Manager, photocopying, miscellaneous typing, facsimile transmissions, and other general office support duties to maintain an efficient and orderly work environment.
• Perform special projects at management’s request.
  
  
  

You Will Succeed by:

Working Together. Collaborative | Inclusive | Open Communication

Creating WOW. Professional | Consistent | Passionate

Earning Trust. Positive | Empathy | Respect

Embracing Innovation. Proactive | Problem solvers | Openminded

What You’ll Bring To Us

• High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
• 0-3 years of experience in a business or office setting highly desired.
• Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
• Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
• Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to key data and text via computer with accuracy and attention to detail while carrying out assignments with limited supervision.
• Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
• Good familiarity with computers and various software programs. Experience with MS Office products (Word and Excel) and the Internet are desirable.
  
  
  

What We Need From You

• Full-time
• Hours are 8:00 am to 4:30 pm
• This position is eligible for hybrid work
• Travel: None
  
  
  

The Fine Print

• Work is typically performed in a standard office setting with no travel required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be required to work more hours than normally expected during a regular workweek.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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