Commercial Lines New Business Specialist (Customer Support)

Troxellins; Hawthorne Place (IL); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with Employer Match

Hybrid Work Options

Referral Bonuses

Career Growth & Professional Dev.

Fun Team Events

Community Involvement

Health Insurance

Job summary

Troxell is seeking a Commercial Lines New Business Specialist (Customer Support) in Springfield, IL. The role focuses on coordinating quotations, reviewing proposals for accuracy, and supporting management, producers, and clients with exceptional service.

Ideal candidates have HS diploma or GED, 0-3 years in insurance, and a property & casualty license within 180 days. The position offers hybrid work options, competitive salary, and opportunities for professional development.

Qualifications

• High School Diploma or GED required.
• 0-3 years of experience in the insurance industry or related field desired.
• Property & Casualty License at hire or within 180 days; ongoing maintenance.
• Excellent written and verbal communication skills for high-volume service.
• Highly organized with ability to adapt to changing priorities and procedures.
• Ability to read and interpret complex insurance documents and apply routines.
• Ability to work independently while maintaining positive team relations.

Responsibilities

• Coordinate handling and processing of product quotations for client proposals.
• Review adequacy, completeness and accuracy of proposals.
• Provide guidance and follow-up on customer service requests from management, producers or clients.
• Develop and maintain favorable relationships with risk managers, clients and carriers.
• Maintain organized production files and attend sales meetings as required.
• Stay informed on industry developments and licensing requirements.
• Perform special projects at management’s request.

Skills

Customer Service

Organization

Communication

Policy terminology

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Internet

Job description

Our values are the foundation that support how we do business, service our clients, and treat each other. WEAREATEAM. At Troxell, we know that without our team, we would not be the agency we are today. Each person that proudly wears our Troxell logo, makes us unique. We are proud to be part of a longstanding company that constantly gives back to the communities that support us. Our job is to protect people. We have created a workplace thatfosters individual strengths and empowers each other to communicate and collaborate openly. Join a team thatstrives to make a positive influence in someone's day.

How We Succeed

Our Open Positions

Position:Commercial Lines New Business Specialist (Customer Support)

Location: Springfield, IL

Job Id:425

# of Openings:1

Commercial Lines | New Business Specialist | Springfield, IL

Be Part of Something Meaningful at Troxell

Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward-thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.

We're not just an insurance agency — we’re educators, advocates, and problem solvers committed to making a real difference. With threelocations across Illinois, we proudly serve clients in all 50 states, always striving to deliver exceptional impact in everything we do.

If you're driven to help others, eager to grow, and ready to be part of something meaningful, Troxell is where you belong!

What We Offer:

• 401(k) with Employer Match
• Hybrid Work Options
• Referral Bonuses (for people and business!)
• Career Growth & Professional Development
• Fun Team Events & Community Involvement

We believe work should be both meaningful and rewarding, and at Troxell, it truly is!

About the Role

The New Business Specialist will coordinate the handling and processing of product quotations for the client policy proposals, including reviewing for adequacy, completeness, and accuracy. Also provides guidance, assistance, and follow-up in all aspects of customer service requests from management, producers, or clients. Will develop and maintain favorable relationships with risk managers, clients, and carriers in order to increase revenue, and ensure that organizational services consistently meet client needs.

What You’ll Be Doing (Essential Responsibilities)

• Conduct detailed surveys to identify customer insurance needs, review existing policies, risk plans, property, products, and records. Expected to achieve annual risk manager sales plan objectives.
• Prepare sales proposals and marketing information including coverages, limits, deductibles, exclusions, and cost comparisons.
• Work with risk managers to complete carrier submissions and to answer client questions about policy applications and likelihood of acceptance.
• Maintain extensive contact in person, by phone and mail (electronic/postal), with agents, prospects, service line personnel, and division managers to facilitate appropriate and comprehensive product customer service.
• Maintain electronic and/or paper production files in an orderly, timely manner to ensure follow-up on outstanding or pending business matters. Attend sales meetings as required.
• Keep informed through vigilant review and appraisal of industry development and competitive markets, participate in carrier and agency training meetings and sessions, and maintain appropriate license.
• Perform special projects at management’s request.

You Will Succeed by:

Working Together. Collaborative | Inclusive | Open Communication

Creating WOW. Professional | Consistent | Passionate

Earning Trust. Positive | Empathy | Respect

Embracing Innovation. Proactive | Problem solvers | Openminded

What You’ll Bring to Us

• High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
• 0-3 years of experience in the insurance industry or a related field is desired.
• Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
• Excellent written and Verbal communication skills and enjoy working with people in a high-volume customer service environment.
• Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
• Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within prescribed routines and practices.
• Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
• Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
• Must demonstrate competence in computer and office equipment operations. Experience with MS Office products (Word and Excel) and the Internet are highly desirable.

What We Need from You

• Full-time
• Hours are 8:00 am to 4:30 pm
• This position is eligible for hybrid work
• Travel: None

The Fine Print

• Work is typically performed in a standard office setting with no travel required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be required to work more hours than normally expected during a regular workweek.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for thisjob. Duties, responsibilities, and activities may change at any time with or without notice

TROXELLis an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

Health Insurance options with options such as Flexible Spending, Healthcare Reimbursement Accounts, and much more!

Dental, Vision, Disability, and Life Insurance

401(k) Employer Contributions

Hybrid Workplace

Employee Assistance Program

Professional Development Opportunities including a Tuition Reimbursement Program

Paid Time Off and Generous Paid Holiday Schedule

Career and Growth Opportunities within Troxell

New Business Referral Bonus for all Team Members

Pays 100% for Insurance Licensing and Continuing Education

Community Involvement Opportunities

Fun-filled Company Events and Outings

Troxell embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment at Troxell is decided on the basis of qualifications, merit, and business need.