Commercial Lines Manager

HUB International; Winter Park (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Medical insurance

Dental insurance

401k matching

Paid time off (PTO)

Life insurance

Career growth opportunities

Job summary

HUB International is seeking a seasoned Commercial Lines Manager to lead our Florida operations in Winter Park. You will oversee the Commercial Lines department, drive service excellence, manage client relationships, and ensure adherence to regional standards while supporting revenue growth.

The role requires 10 years of account/client management experience, leadership of a service team, strong communication, and a Property and Casualty 2-20 license.

Qualifications

• Ten years of experience in account/client management.
• Experience leading Commercial Lines service staff including client managers and account executives.
• Excellent written and verbal communication skills.
• Ability to listen, prioritize, negotiate with clients and carriers, and make informed decisions.

Responsibilities

• Lead and manage the Commercial Lines department in the assigned locations; oversee day-to-day operations.
• Direct revenue responsibility for a book of business and supervise service staff.
• Ensure achievement of regional standards and service levels.
• Collaborate with leadership teams to implement regional directives and budgets.
• Mentor staff, conduct performance reviews, and manage hiring/onboarding.

Skills

Account management

Leadership

Communication

Decision making

Client negotiation

Education

Property and Casualty 2-20 License

Tools

MS Office

Job description

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE)

This position leads and manages the operational functions and development of the Commercial Lines department for the assigned locations. Oversees the day-to-day functions of the department and assists with the operational, non-sales running of the department by performing the duties below:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets regional Operational standards as outlined by HUB Florida and Hub Corporate
• Manages Commercial Lines service employees and functions within the department
• Will manage the service of a book of business directly and will have direct revenue responsibility
• Champions communication of goals, vision, and procedures developed by the leadership teams
• Manages office environment and champions the creation and continuation of a culture of teamwork
• Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
• Actively participates in the hiring process and new hire onboarding process
• Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training and development as needed
• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
• Directs employee workflow, workload and overall performance in accordance with Regional standards
• Provides feedback to management and employees about service structure to improve performance and productivity
• Coordinates time off within department to ensure service level and appropriate reporting of time off
• Assures service standards are being met utilizing the audit and review process
• Assures client service standards are being met
• Creates and recommends new standards and any specialized processes or standards based on business needs
• Assists in monitoring expenses and adherence to budget numbers for location and department
• Conducts annual performance reviews for direct reports
• Answers phone inquiries and addresses problems
• May manage other local office responsibilities as needed
• Other duties as assigned

WORK EXPERIENCE REQUIREMENTS

• Ten years of experience in account/client management
• Experience leading and managing a staff of Commercial Lines service associates (client managers, account executives, technical analysts)
• Competent and accelerated use of standard office tools/software (e.g. MS Office) is also expected
• Excellent written and oral communication skills
• Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
• Ability to evaluate and make decisions, critical thinking, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructions

EDUCATION REQUIREMENTS

LICENSING OR CERTIFICATION REQUIREMENTS

• Property and Casualty 2-20 License
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)