Commercial Lines Insurance Account Manager

Carriage Hill Insurance & Risk Management; Knoxville (TN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Medical, Dental, and Vision insurance available

401(k)

401(k) Match

Job summary

Carriage Hill Insurance & Risk Management in Knoxville, TN, is actively seeking a highly motivated Commercial Line Account Manager. The role involves exceptional customer service, managing policy changes, and fostering strong client relationships within a growing agency.

Successful candidates will need insurance industry experience, an Insurance Producer License, and exhibit strong communication skills. The position offers a dynamic work atmosphere and the opportunity to grow alongside the team.

Qualifications

• Insurance industry experience is required.
• Proficiency in multitasking, follow-through, and follow-up.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet all customers in a friendly manner.
• Provide exceptional customer service.
• Process customer policy change requests.
• Handle incoming claim calls from customers.

Skills

Customer Service Skills

Communication Skills

Teamwork

Leadership Skills

Education

Insurance Producer License

Job description

Carriage Hill Insurance is actively looking for a new Commercial Line Account Manager who is highly motivated, energetic, and has strong communication skills to join our team. Our agency is rapidly growing, and we are looking for the right individual to fit right into our agency. The Commercial Line Account Manager position will involve partnering with the Personal department to provide excellent customer service to agency customers and greeting office visitors throughout the day. Carriage Hill is one of the fastest-growing independent insurance agencies in the Southeast with offices across Tennessee and Kentucky. Your career starts right here with Carriage Hill!

• Paid vacation
• Paid holidays
• Medical, Dental, and Vision insurance available
• 401(k)
• 401(k) Match

Responsibilities

• Greet all customers, entering the office, in a friendly and helpful manner.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Be outstanding at relationship building.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements

• Insurance industry experience.
• Possess a genuine willingness to learn, be intuitive and resourceful.
• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency to multi-task, follow-through and follow-up.
• Excellent Communication/interpersonal skills.
• Must be highly self-motivated.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Ability to tactfully handle stressful and difficult situations.

Work Remotely

• Yes

Job Type

Full-time

License/Certification

• Insurance Producer License (Required)