Commercial Lines Associate Client Representative - Summit, NJ

World Insurance Associates, LLC.; Woodbridge Township (NJ); Remote; USD 57,000 - 62,000; Full time

Job summary

A growing insurance brokerage is seeking an Associate Client Representative to support the management of Commercial Lines business. The role involves ensuring client satisfaction through excellent customer service, document management, and effective communication. Candidates with 0-2 years in Commercial Property and Casualty and strong interpersonal skills are preferred. This remote position offers a competitive salary ranging from $57,000 to $62,000, plus bonuses.

Benefits

Competitive benefits package

Bonus eligibility

Qualifications

• 0-2 years’ experience in Commercial Property and Casualty.
• Strong interpersonal communication skills.
• Dedication to meet expectations of co-workers and clients.

Responsibilities

• Support management of a high-volume book of business.
• Set up and maintain accurate account details.
• Generate standard communications to clients.

Skills

Customer service

Communication skills

Proficiency in Excel

Attention to detail

Education

High School Diploma

Licensed or obtaining Property & Casualty insurance license

Tools

EPIC

Microsoft Office

Job description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Summary

• The Associate Client Representative supports the daily management of a high-volume Commercial Lines book of select business. Under the direction of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention.

Essential Duties and Responsibilities

• Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.
• Set up and maintain accurate account details, contacts, and policy information in EPIC.
• Attach, organize, and name documents in EPIC.
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change requests, etc.
• Endorse policy in EPIC.
• Create activities in EPIC and assign applicable team-member.
• Order loss runs from carriers.
• Generate and send proofs to holder, if requested (from EPIC or CSR24).
• Check policy per policy check workflow and complete checklist.
• Check endorsement against request.
• Document maintenance/retrieval.

Qualifications

• Work Experience: 0-2 years’ experience in Commercial Property and Casualty.
• Licensed or obtaining state Property & Casualty insurance license within a specified time frame.
• Knowledge of Excel, Word, and other MS Office products to include basic formatting.
• Able to learn coverage fundamentals.
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
• Seeks to obtain industry information, new product information, coverage, and technology to continuously improve knowledge performance.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well-established and familiar set of activities and/or process to derive a solution.
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
• Works to achieve stated objectives and delivers results at the close direction of a senior team member.
• HS Diploma or equivalent.

Compensation
This is a remote position with a competitive benefits package. The base salary ranges from $57,000 to $62,000, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.